Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities :Manager of the Razer Gold Application Support Lead, leading the application support team globally, manage incidents, internal and external stakeholders inquiries, merchant system integrations.JOB DESCRIPTION:Manage and lead application support team globallyManage application service performance and qualityProvide level 3 support to internal team and external partnersAnalyse application logs and optimize code for efficiency and performanceAssisting external partners with systems integrations in various system environmentsImplementation of a robust set of services and APIs to power the frontend applicationMaintaining and updating technical documents and proceduresManage any application issues that arise and resolve the issues in timely manner base on severitiesOn-going review effectiveness of application support including review if tools, automation, standard procedures, and policy to achieve high-quality solution and minimum resolution timeManage service disruptions and communication with internal team and external partnersPre-Requisites :Bachelor’s degree in computer science, Software Engineering, Information Technology or equivalent.At least 3+ years of experience in software development and supports.Strong communication and interpersonal skill and proficient in English & ChineseProficient in major programming languages (.NET, C#, NodeJS, JavaScript)Excellent analytical and problem-solving skillsExtensive experience with API design (Web API/RESTful) & SDK architecturePrior hands-on in database design models and advance SQL queries (MS SQL & MY SQL)Prior hands-on experience and knowledge in AWS cloud services (Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization and containerization, etc)Are you game?
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