To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Salesforce Professional Services business is growing at an unprecedented rate! In order to evolve and meet our customers’ increased needs and expectations, we are crafting new ways of working rooted in deep industry expertise and relevance.We are currently seeking an RVP, Account Partner Lead to le join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment. As a critical member of the GTM and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals.Leadership Skills: Strategic: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market, and organizational dynamics. Aligns the right resources to the task at hand; foresees and plans around obstacles.Talent Management: Has a passion for building teams and a proven record of developing others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organizationInnovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of groundbreaking technology trends.Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have a significant positive impact on their business.Builds Trust and Credibility: Decisions and actions are in alignment with the organization’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. You encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is excited by tough challenges.Responsibilities:Drive thoughtful, strategic and enterprise level strategy for our most ambitious customersFacilitate qualification, deal cycle participation, account reviews and value assessmentsAccountable for bookings, revenue, margin, CSAT, and value deliveredServes a key contact for customer negotiations and escalationsEnable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodologyAct as a trusted advisor to our customers to accelerate value and improve customer outcomesPilot awareness within a micro-vertical to develop repeatable motionsServe as a key SME, leader, and services consultant to our sales teamsServe as the liaison between internal and external teamsQualifications6+ years of experience owning or leading a book-of-business10+ years of experience working within a consulting landscapeExperience managing a $100m consulting book of businessExperience selling professional services related to digital transformationExperience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagementsCapable of building assets from scratch including marketing, sales and strategy solutionsExperience with global procurement leads to settle pricing and deal strategySkilled in maneuvering and working with the C-Suite during a strategy cycleBackground in delivering critical initiatives and/or programs for a firm-based model or product companyExperience and expertise within the State and Local Government, Education and Higher Education industryDegree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
View Original Job Posting