To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsPremier Success Engineer - Marketing CloudDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Detailed Role & Responsibilities:Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.Manage highly visible, global and strategic customer reported issues and ensure 100% customer satisfactionDeveloping and maintaining technical expertise in assigned areas of product functionality.Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.Providing feature explanation and Salesforce coding best practices.Managing customer expectations and the customer experience to maximize customer satisfaction.Actively maintaining and participating in work-related training and up-skilling activities.Demonstrating the ability to research, document and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessaryMultitasking and performing effectively under pressure and meeting all support related KPIs as outlined by businessCreating and curating knowledge content.Mandatory Technical/General Qualifications:2 to 5 years of engineering / programming / enterprise support work experience.Working experience in Marketing Cloud Journey Builder and API integrationThorough working knowledge of Email Studio (Sends, Data Extensions, Sending Practices)Hands on knowledge of Automation StudioFair understanding of Email Delivery Management (EDM) - IP configuration and SSLMC Email Specialist Certification preferredUnderstanding of database concepts and data management (RDBMS) and SQLExcellent written and verbal communication skillsFlexibility to work in any shift (APAC, EMEA, US) as per business need.Willingness to work over the weekends and avail week offs during the weekdaysGood to have:MC Admin certification, MC Consultant and MC Developer CertificationKnowledge of AMPscriptProficient with HTML, CSS, JavaScriptExperience with web service integration (REST/SOAP)Exposure to PardotProgramming/scripting (Any language)INDIA ONLYWe operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun).While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings TimeAPAC hours – 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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