Triage Support Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsJob Details:Job Title: Triage Support EngineerJob Location: Hyderabad or BengaluruRole Description:You will have primary responsibility for providing front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients from around the world. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times. A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism and delivers the highest levels of client satisfaction at all times. Responsibilities:Provide exceptional frontline technical support via phone and email to Salesforce clientsAssist with general best practices, including: user management, data management, and reporting and dashboardsIdentify situations where professional services or account executive intervention may be warranted Track and maintain all client communications and case documentation in SalesforceFollow established support processes and proceduresPreferred Qualifications & Skills:Passion for Client ExperienceDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Excellent written and verbal communication skillsAction oriented with strong organizational, analytical and problem solving skillsHighly adaptable, fast learnerTechnical aptitude in support of learning Salesforce Cloud applications and solutions·Dependable, motivated, self-starter, with the ability to work independentlyExperience in technical support (or other client focused environment)Language skills - EnglishLeadership Qualities:PASSION: Passionate about Customer SuccessBEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-onURGENCY: Ability to move fast and drive business value and resultsOHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heartTRUST: Trust the company's core valuesADAPTABLE: Excels in high levels of uncertainty and changeAbout Salesforce:Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.