To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsJob CategoryCustomer Success GroupAbout Salesforce We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.Job DetailsWe are looking for detail and results-oriented teammates to join our innovative support team! These positions are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical skills and have the passion to deliver outstanding support. The Global Support work environment is highly customer-focused and performance-focused, operating globally to provide 24/7/365 technical support.In your role as Support Engineer, you will be the primary point of contact for customers experiencing issues with the Salesforce platform. Technical topics we handle include (but are not limited to) reviewing custom code, integrations (SOAP/REST), Flows, SSO, and so on. Support Engineers selected for this role typically have a degree in C.S. or a related field, and have experience in software development.Responsibilities:Main point of contact for day-to-day coding related issue resolution for our customers and/or partnersLead the complete end-to-end customer experienceResolve customer service issues and strategically handle complex customer service problemsManage customers' expectations and experience in a way that results in high customer satisfactionDevelop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customersCoordinate and lead the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issuesBuild knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support communityShare standard methodologies with team members to improve the quality and efficiency of customer supportAbility to orchestrate all Salesforce teams efforts and ensure we are a single point of contact for all post-sales support activitiesMinimum Qualifications: Bachelor's degree in Computer Science or a related field, or 2 years of experience in a developer roleExcellent written and verbal communication skillsClear comprehension of Object-Oriented Programming (OOP)Read, develop, and debug software with Java, C# or at least one modern object-oriented languageExperience with reading/writing HTML and CSSExperience with Database concepts, Data management (RDBMS), and SQLExperience with developing Applications using SOAP and REST API'sExperience working with scripting languages (e.g. JavaScript, JQuery, etc.) and Web Architecture PrinciplesExperience with CLI (UNIX/LINUX)Desired Qualifications: Master’s degree in Computer Science or computer/business information systemsExperience with Salesforce and/or CRM applications and other cloud-based technologiesDemonstrated skill in Customer Support or Customer Service in a customer-facing roleUnderstanding of Internet technologies: firewalls, web servers, proxy servers, etc.Salesforce Certifications:AdministratorAdvanced AdministratorPlatform App BuilderPlatform Developer IJavaScript Developer IRequires U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Salesforce welcomes all.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.For Washington-based roles, the base salary hiring range for this position is $80,700 to $111,000.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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