To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsMarketing Cloud is the world's leading digital marketing platform. We help brands deliver personalized marketing that builds relationships, moment by moment. This is possible because with Marketing Cloud, organizations of any size can better know their customer, humanize every interaction, optimize overall impact, and adapt with agility.Come join the Marketing Cloud Customer Success Team to help empower customers to tackle business critical customer data challenges and digitally transform! In these roles, you will be responsible for working with Signature and Strategic Marketing Cloud customers utilizing our Success Engagement model and working cross-functionally with marketing, sales, and product teams to drive customer success reporting to the RVP of Marketing Cloud Success.About Marketing Cloud Success Management:The Marketing Cloud Success Management team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with customers to accelerate their digital transformation journeys. This role works closely with customers to inspire and empower marketers to leverage the Salesforce Marketing Cloud to tell stories with personalization, adapt to the latest trends, and analyze impact ultimately to create lifelong subscribers to our customers brands.We’re a fast-paced crew that work together to get the job done. Our team has a unique background across technology, consulting, customers and industries. We are looking for a new team member to compliment and strengthen our team, bringing new ways of thinking, diverse experience and in turn the ability to further your own career development.Your Responsibilities:A Senior Principal Success Manager in Marketing Cloud Success at Salesforce plays a crucial role in inspiring customers and internal teams to adopt innovative solutions across people, processes and technology. This is a consultative role that collaborates to solve customer challenges and showcase possibility and inspire action at all levels of a customer’s Marketing organization. Meeting with C-level, VP-level, Director-level, management-level and user-level customer contacts, this individual must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical.Oversee Signature and Strategic Marketing Cloud customers with the goal of helping customers achieve business KPIs.With a data first lens, accelerate adoption of Marketing solutions to accelerate the customers personalization, intelligence, engagement and data first agenda.Develop integrated CSG Success Paths to help a customer improve performance and remediate tech debt all while accelerating innovation.Know the Marketing Cloud technology landscape, latest Marketing trends and the customer’s business to recommend solutions and plans to accelerate the customers’ Marketing Cloud entitlements.Leverage Salesforce's Customer Success methodology to partner with digital Marketing roles and build a success strategy focused on implementation, value acceleration and growth.Establish a wide network across the company beyond the success team to leverage the full potential of Salesforce, bringing in technical experts, Success Managers, Executive Sponsors, Product Managers and strategic programs to transform the customer’s businessEstablish relationships with key executives and decision makers to drive adoption and value realization.Influence the mindset of customers by challenging the status quo and constantly deliver innovation to grow our customer’s business.Bring your expertise and experience to each customer interaction to lead a digital change conversation.When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.Preferred Qualification & Skills:Experienced professional with over 8+ years in Marketing and Marketing Technology.Demonstrated experience leading large teams (by influence or direct reports).Strong business acumen who can demonstrate the impact of Personalization, Intelligence and Customer Engagement on a customers business objectives.Proven results in taking a lead role in working with global enterprise companies that had the value realization at the front of the business drivers for the transition and implementationExperience applying information technology solutions to complex business challengesProven, successful track record in helping enterprises transform their organizations, taking a lead role for overall successA confident communicator with an executive presence, able to clearly explain the program to non-technical and technical audiencesInnovative problem solver and a digital champion, who can advise the customer on new solutions based on customer roadmap and long-term strategic goalsLeadership Qualities:PASSION: Passionate about Customer SuccessBEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-onURGENCY: Ability to move fast and drive business value and resultsTRUST: Trust the company’s core valuesADAPTABLE: Excels in high levels of uncertainty and changeAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $140200 to $192900.For New York-based roles, the base salary hiring range for this position is $154300 to $231500.For California-based roles, the base salary hiring range for this position is $154300 to $231500.For Washington-based roles, the base salary hiring range for this position is $140200 to $212200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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