To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.*The ideal Success Manager* will possess both a Cloud specialization and industry skills that enable them to speak the customer language.Responsibilities:Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectivesDevelop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our CloudsGuide a customer on org strategy, governance and change management standard processes based on customer needsCan demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmapProactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation planProduce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growthBuild and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaboratorWorking with the account team and Salesforce Execs, optimally network within accounts from the Executive-Level down, in order to help customers work towards their goalsWhen appropriate, recommend additional Salesforce services and advisory experts needed to drive successProactively communicates technical product changes, degradations, outages, end of life and other relevant updatesPreferred Qualifications & Skills:Experienced professional with 7-10 years of relevant industry expertiseIn-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industryStrong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customersAbility to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objectionsStrong knowledge of Salesforce product and platform features, capabilities, and best use isAble to articulate the importance and value of Governance to Business and IT executivesA good understanding of enterprise architecture principles is strongly preferredAbility to quickly grasp and distinctly explain technological and business conceptsServe as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their successDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Desired Qualities:PASSION: Passionate about Customer SuccessLEADERSHIP: Strong point of view and executive presence. Confident, but not arrogant, a great storytellerURGENCY: Ability to adapt quickly and drive business valueTRUST: Trust the company’s core valuesADAPTABLE: Excels in high levels of uncertainty and changeAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $140200 to $192900.For New York-based roles, the base salary hiring range for this position is $154300 to $231500.For California-based roles, the base salary hiring range for this position is $154300 to $231500.For Washington-based roles, the base salary hiring range for this position is $140200 to $212200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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