Important Information: You must be located within the Republic of Ireland to be considered for this role.This is remote based role and the expected start date for this role is 3rd July 2023.We require your full availability for 8 weeks of paid training.Why us? Here at eBay we are passionate about creating the best experiences for our customers. We are also passionate about creating the best experience we can for you. We have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Within this role you will have the opportunity to deliver extraordinary impact through inclusive collaboration. Our dynamic, fast paced environment is constantly evolving and makes eBay an exciting place to work which we hope will truly inspire you!Basic Salary of €35,360Quarterly Bonus Plan25 days HolidaysEducational AssistanceHealthcare PlanLife AssurancePension Plan3 Months Paid Paternity LeaveSabbatical every 5 yearsVisit to view all the benefits : eBay BenefitsJob DescriptionAt eBay, Customer Experience is a career, not just a job. This role is the first step into multiple options of career paths. As a Customer Experience Risk Teammate, you will deliver a high level of customer service to our customers who contact us to query restrictions limits on their account and promoting a high standard of seller’s performance and behaviours. You will own high volume customer contacts to the point of resolution and help our customers by delivery extraordinary impact. Your journey with eBay will begin with a comprehensive training program on our products, technology and performance targets. After your initial training, you will be required to reach proficiency in your targets. Going forward you will participate in the ongoing training and upskilling, to set you up for a long-term career with eBay.ResponsibilitiesProvide phone support to eBay customersApply problem solving and good judgment when making decisions to remove/add restrictions to member’s accountsReview accounts in an effort to verify activity and mitigate lossAnalyse account history and trends to take appropriate action on accountsAbility to communicate effectively via telephone by utilizing active listening and clearly speaking to customersBusiness acumen – ability to assess seller’s business model & set-up in order to tailor solutions & help seller align their business model to eBay’s Understanding of the importance of customer service to businesses in terms of buyer loyalty & how customer-centricity can drive salesProvide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mindPerformance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalismEstablish trust and relationships between eBay and the communityAchieve Quality, Satisfaction & Metric driven Targets as set out by Team LeaderEstablish relationships and closely coordinate with your team, team leader, manager and various departments to completely resolve inquiriesPerform related duties as assignedYou areFluent in written and verbal EnglishEligible to work full time in IrelandAvailable for shift work including early mornings, late evenings and weekend workInterested in e-commerce and have an understanding of eBay - it is an advantage if you are a buyer or seller on eBayA proven ability to deal with challenging customers and situationsMust be a proven performer in achieving metricsExcellent communication & negotiation skills – understand communication styles to effectively manage & lead conversations, handle conflict & influence outcomesAn excellent communicator with the ability to build and maintain strong working relationshipsAbility to work in a phone-based customer focused, target-driven environmentProven problem-solving skills and experience in delivering practical solutionsA high degree of flexibility, team spirit and independenceTechnical skills: familiar with working on the Internet with a working knowledge of Microsoft Office programs such as Outlook, Excel and WordAbility to make discretionary decisions based on researchAbility to develop and maintain professional working relationships with co-workers and peerseBay Inc. is an equal opportunity employer, dedicated to workforce diversity #JobsIE#indeedEMEA#LI-AV1Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.For more information see: EEO is the Law Poster and EEO is the Law Poster SupplementThis website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookiesView our privacy policy and accessibility info
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