Senior Operations Manager, TaxProper

About Opendoor   Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it. About the Team Each local government independently designs, administers, and collects what, in aggregate, is the largest single source of revenue for American local governments – property taxes. The result is a patchwork of more than 20,000 unique property tax regimes — a regulatory and compliance nightmare for institutional real estate operators and enterprises with large real estate footprints.  The TaxProper team builds products that help institutional and enterprise customers manage their property taxes. As a Senior Operations Manager on the TaxProper team you will manage and mentor operations team leads, establish best practices and SOPs. Role Responsibilities:  Directly manage and mentor team leads and overseeing 20+ person operations team Help team leads establish clear standard operating procedures and other best practices for their teams Oversee capacity planning, growing teams to support product growth  Identify areas that can be productized, partnering with engineering and product teams to increase the efficiency of our operations teams   Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Providing high-touch customer support with senior stakeholders and work cross-functionally to ensure we meet client needs  Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Skills Needed: 7+ years of direct management experience Previous managing both full-time employees and 3rd party contractors Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Familiarity with SQL, Mode, and other data analytics services Basic finance and accounting familiarity   Comfort working directly with enterprise and institutional customers   Thrive in a fast-paced environment and are excited to create new things Bonus Points If: Previous startup experience Background or domain expertise in tax or real estate  Compensation: The base salary range for this position in Colorado, Connecticut, Washington, and New Jersey is $164,000 - $253,000yr, and in California and New York City is $164,000 - $253,000 yr. Base salary may vary depending on relevant experience, skills, geographic location, and business needs. We offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  #LI-Remote #LI-PP1 More About Us To learn how we are reinventing the Real Estate industry check out  our website , to hear about our culture directly from team members visit  The Muse  and to discover what we are building for our customers read our  blog posts .   We Offer the Following Benefits and Perks  • Full medical, dental, and vision with optional 85% coverage for dependents • Flexible vacation policy • Generous parental leave • Paid time off to volunteer Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles. Opendoor Values Openness Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel  Privacy Policy .