Senior Manager, Renewals

Senior Manager Renewals EMEA and Commercial   Location:  East Coast, United States   Why We Need You We are looking for a hands on Senior Manger to manage our East Coast and EMEA renewals team.  This is an excellent opportunity to Manage a team of high performing renewal managers covering the east coast and EMEA.  We are looking for a leader to take the team to the next level improving our retention and upsell rates.  You will work closely with an existing team on renewal managers as well the leadership and individual contributors from our new business and customer success teams to define territory plans and renewal strategies for our Commercial and Enterprise customers.   You will also oversee our EMEA SMB segment.   You will strategically align to forecast the territories, identify risk, manage the individual renewal managers, and serve as an escalation point for key deals.   Responsibilities Forecast and manage renewal regions for EMEA, Enterprise East and Commercial East.  Manage forecast in salesforce.com and ensure the team is managing their renewal opportunities in salesforce.com.   Work with new business, customers success and other teams to define the renewal plans for the segments you manage.   Use data to forecast risk and target plays for specific customers. Monitor and manage KPI’s at a region and individual level including but not limited to renewal rates, churn, downgrade, on-time renewals, upsells, and activity metrics.  Use data analysis to identify areas of improvement.  Be able to use salesforce.com and Tableau to understand and analyze metrics.   Hands on leader who works directly with customers and renewal managers to address escalations and negotiate key renewals. Escalate to senior leadership risks and define plays for them to engage and resolve renewal issues.   Meet monthly and quarterly renewal and net retention quota’s. Communicate risk clearly and take the lead in developing resolution strategies. Provide executive management with complete transparency to renewals and solicit executive involvement as required. Understand PagerDuty products and be able to sell their value Ensure the team maintains activities, next steps, and clear close plans for all renewals in the next 90 days. Work closely with Enterprise Account Managers and sales leaders to develop plans to partner on goals Identify upsell opportunities and partner with the sales team to drive upsells as part of renewal. Understanding of the reasons customers reduce or churn and how to minimize these risks.   Proactively identify ways to improve our renewal process and working cross functionally to implement improvements.   Experience managing multi-million dollar renewals, working with customer executives fortune 100 customers as well as SMB and commercial customers.   About You   Basic Qualifications 8+ years of experience Experience with SaaS subscription revenue model and sales processes Experience managing an International quota carrying team that is responsible for renewals, upsells and or new business.     Preferred Qualifications You have excellent written and verbal interpersonal skills Experience in a quota carrying role as a renewal manager, account manager or account executive.   You are well versed in Salesforce as well as using business intelligence tools to understand customer adoption, and manage a forecast.  Experience analyzing data to maximize renewal results and improve efficiency.   Ability to multi-task, prioritize, and manage time effectively Be hardworking, have a track record of success, and demonstrate a drive for achievement Excellent writing and spoken English.  You will be working with English speaking co-workers and customers.   Location east coast US preferably Atlanta. Travel up to 20%. With international travel to Europe. The base salary range for this position is 130,000 - 198,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.  How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Paid volunteer time off - 20 hours per year Bi-annual company-wide hack weeks Mental wellness programs Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.  Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @pagerdutylife on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.