Senior Project Manager, PMO

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position Overview: The Senior Project Manager will manage the implementation of Diligent solutions into customer environments orchestrating the successful delivery of project engagements. In this customer-centric role, the PM will lead and drive projects to successful completion, achieving agreed delivery dates within budget, meeting customer requirements and exceeding expectations. The PM will act as the trusted advisor to Diligent’s customer during the project phase to ensure that they are setup for success and be able to work well with other department leads on ensuring the customer’s desired outcomes are met. For success in the role, the PM will have in-depth understanding of Governance, Risk & Compliance and the importance it plays within our customers business to better serve their desired outcomes and recommend additional solutions to further those outcomes. At this time, we are only considering candidates based out of Mexico City. Key Responsibilities: Ensures project plan and deliverables match with the scope as outlined in the Scope of Work (SOWs) Collaborates closely with assigned project team members including architect, consultant and global teams to create a project plan and a work breakdown structure (WBS) consistent with Diligent’s preferred best practices Leads and manage project team members applying Diligent and professional best practices Responsible for maintaining out-of-scope requests and working with the customer and Diligent account team to scope and cost additional Diligent opportunities Ensures that work is not performed outside of contracted scope without appropriate change order documentation accepted by the client Maintains a weekly project schedule which identifies and updates all project risks, issues, tasks and dependencies. Tracks progress against project initiation document and SOW baseline Collaborates with Diligent resource management team to appropriately staff each project Maintains accurate weekly revenue and cost forecast for each project Interacts with project staff, customers and other Diligent teams as necessary to communicate project status and to escalate risks and issues on timely basis Ensures accurate and timely communication of project status to relevant stakeholders including Diligent PMO and customer account teams Maintains and archives all key project documents into appropriate systems Actively keeps abreast of latest trends and best practices in IT Project Management Builds and shares experience based knowledge and resources directly with peers and across Diligent Adheres to all company policies, including but not limited to time and expenses, code of conduct, ethics, security and any required training available Continually identifies customer knowledge gaps and opportunities for Diligent product or service expansion and enhancement Qualifications: Highly driven with excellent communications skills both oral and written, able to influence at senior level within DILIGENT and with customers at ‘C’ level, listens and communicates effectively Evidence of Governance, Risk and Compliance domain knowledge to allow for a consultancy based approach to projects and customer outcomes Ability to understand the larger part Professional Services play within a customer journey which allows for future business development Demonstrates the ability to apply sound judgment to any situation and achieve desired outcomes Demonstrates product proficiency, by achieving appropriate Diligent professional certifications Able to form and manage cross functional teams and apply leadership skills Proven negotiation skills Evidence of successful relationship building within Diligent team (e.g. Sales and Support teams) Collaborates and builds best practice knowledge across regional Diligent PM teams Able to multi-task and perform well under pressure Certifications Active PMP or PRINCE2 Practitioner certification What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.