Lead UX Researcher

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position overview Diligent is looking for a UX Research Lead to join our small but mighty UX Research team.  As the UX Research Lead, you will play a key role in driving user-centric product development by conducting research and providing actionable insights to inform product design decisions.  You will collaborate closely with the product, design, and engineering teams to ensure that our products meet the needs and expectations of our users.  Responsibilities You will be responsible for identifying and leading research activities that provide actionable insights and ultimately build empathy around user needs You will regularly share insights and recommendations with stakeholders You will work in partnership with best-in-class product managers, designers, marketers, engineers, and stakeholders to deliver insights that drive remarkable solutions to support our customers You will partner closely with both product and design to understand pain points, unmet needs, opportunities, and test concepts to deliver delightful solutions Lead impactful, meaningful end-to-end research projects, across Diligent's products Shape user research capabilities and processes, playing a key role in scaling methods, tools and activities that deliver value Represent our current and potential customers experiences by conveying insights in crisp, clear, and actionable ways Re-frame problems and help our team continuously identify and learn about current and potential opportunities to better serve our users, inspire product strategy, and encourage design iteration Experiment with innovative ways to shed new light on client experiences to help inform business decisions Act as the dedicated researcher for multiple squads and build strong relationships with cross-functional partners, such as product managers, designers, marketers, analysts and engineers Develop and maintain user personas, user journey maps, and other user-centered design artifacts. Stay up-to-date on emerging trends and best practices in UX research and design. Qualifications At least 5 years of dedicated user research experience You have a collaborative mindset, with experience working across disciplines and with multiple stakeholders Self-starter who can make effective decisions with little direction Strong advocate for the user and for research-led product development You have deep knowledge and plenty of practical experience with qualitative and quantitative user research methods You have a robust research toolkit and know when to use which method and how to combine methods for maximum value Experience collaborating with stakeholders to design and execute rigorous research studies You're able to communicate effectively and in a compelling way Ability to identify important research objectives, plan and execute research activities Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration Experience in managing and mentoring junior UX researchers is a plus.  Experience teaching others to use research methods is a plus Familiarity with agile software development methodologies is a plus. What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.