Global Implementation Associate

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 124 million registered learners. Coursera partners with over 300 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021. As a B Corp, we're committed to driving positive social and environmental impact while delivering high-quality learning experiences. Our platform is used by institutions worldwide to upskill and reskill employees, citizens, and students across industries, including data science, technology, and business. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns. We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. Job Overview: As our Global Implementation Associate, you will join our Core Account Services Team to own the implementations of our standard enterprise customer or partners. Our goal is to build a Coursera solution quickly and successfully that drives impact at scale across all of our customers and partners. This role is also very cross-functional. You can expect to work with members within our sales, customer/partner success, marketing, product, engineering, finance, learner services, and legal teams in service of Coursera’s growth and long-term success . Responsibilities: Successfully configure and launch Coursera’s product on time according to the customer/partner requirements with high quality and contribute to building implementation methodology Manage projects by both leveraging customer/partner relationships as well as using data analysis to track our build to launch phase Find scalable solutions and strategies which help us in defining implementation methodology, create project documentation, procedures, and best practices for implementation services while managing requirements, scope, and the timeline for the project Onboard customers/partners on Coursera’s product to ensure awareness and understanding of the platform and the solution Establish effective feedback mechanism to channel insights and client feedback to cross-functional teams and collaborate with Customer Success, Product, and Engineering  Basic Qualifications: 3+ years in customer-facing roles in a high growth organization Exceptional written and verbal communication and presentation skills Strong analytical and problem-solving skills  Detail-oriented with the ability to set priorities and be flexible in a changing environment Ability to adapt quickly to fast changing environment and processes to drive efficiency Preferred Qualifications: A passion for education, education reform, and interest in working for a social enterprise Proven sense of customer empathy and customer-centricity Entrepreneurial mindset If this opportunity interests you, you might like these courses on Coursera: Creative Problem Solving Business Strategy Influencing People Project Management: Principles and Practices         #LI-MJ1 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.   If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.   For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here.   #LI-Remote