Job Requisition ID #23WD69894Customer Technical Success @ Autodesk we help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer-focused approach to building solid relationships with Enterprise customers, you might be who we need to help drive our customer success plans.Position Overview We are looking for a professional with Building and Construction experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future Major Accounts across EMEA. You will join the Customer Technical Success (CTS) group within Customer Success. This team values professional development, rewards high performance and is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.Responsibilities Innovate, develop and deliver product content to increase customer success and new product adoptionEstablish and maintain working relationships with customers as a trusted technical advisor, activities including customer interactions, regular internal account team planning meetings and executing actions in customer success plansDemonstrate thought leadership and product expertise to help customers achieve goals identified in Customer Success PlansTechnical assistance and recommendations for Enterprise Customers based on data analytics Take a problem management approach, find opportunities for improvement initiativesMinimum QualificationsFluency in German and English is required.Bachelor's degree and experience in the AEC industry, preferably in Architecture/Construction Advanced knowledge of Autodesk AEC solutions, including Revit and BIM360.Able to manage several projects at a time, setting the right priorities Proven ability to be flexible and learn quickly in a fast-paced environment Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience Enthusiasm and passion for technology and innovation Strong troubleshooting and analytical skills Demonstrated ability to build and maintain strong relationships at all levels Excellent verbal and written facilitation, communication and presentation skills with the ability to present technical information to live or large virtual audiences Must be flexible, decisive, self-motivated and proactive Comfortable with ambiguity and working through change while driving results Excellent team player, enjoying supporting and interacting with other members of a global teamKnowledge of the Architecture, Engineering or Construction industry in EMEAAdditional knowledge of Navisworks, Dynamo, Forge, Infraworks, AutoCAD, Assemble, 3ds Max, Recap, Inventor and competitor products is a benefitUnderstand BIM implementation, digitization, and strategic planning, e.g. gained as a BIM manager, Digitization Lead, or similarTechnical consulting experience or specialized project delivery experience with large, demanding customersThe ideal candidateCourage: The passionate self-belief and trust necessary to be bold and brave in one's actions to enable controlled risk-taking, allowing positions to be challenged, thereby delivering solid resultsSpeed: We strive to move as fast as our environment allows, empowering people to favour small sprints and course correction towards desired outcomesAccountability: The state of clear ownership which provides a person with the power and ultimate responsibility to achieve a defined outcomeSimplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomesSolving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption#LI-FB1At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
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