Data Center Customer Operations

Data Center Customer OperationsEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryDo you have experience of installing, terminating and testing Cat5e and Cat6a cables within a datacentre environment? Are you a technician who has customer facing experience and wishes to be part of a passionate company that is rapidly growing and can offer plenty of opportunity?We are looking for a Datacentre Technician to join a team that is at the core of our EQUINIX Operations department, where you will provide 7/24/365 support to the Datacentre and conduct circuit maintenance, installations and advanced testing.ResponsibilitiesInstallationsRacks and stacks customer equipmentInstalls customer equipment and cabinetsQueue ManagementFigures out work priorities from the Siebel queue and ensures alignment to all commit timesTesting/TroubleshootingConducts carrier circuit testingCross ConnectsInstalls/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper and intra-building cross connectsInstalls and tests advanced cross connects circuits (switched, multiplexed, etc.)Installs and test Data Center Link cross connects using Fluke and JDSU testersDocumentation/ReportingYou will maintain detailed written records of all work activityProjectsSupports fulfillment of projects with direction from senior staffTrainingFinishes all assigned training in a timely mannerCustomer ManagementYou will support customer happiness through timely and precise order executionThis is an opportunity, as a Technician, for you to leave your mark in an organisation that is growing quickly and still runs with a pioneer spirit. Not forgetting of course, a competitive salary and extraordinary secondary benefits for you to enjoy.QualificationsEssentialYou will have knowledge of the Datacentre environmentExperience in Customer Service, Operation Centres or DatacentresExperience of Cat5e / Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)Previous ISP or Telco BackgroundYou will need to be willing to work a shift rota that includes day and night shiftsDesirable Extensive computer knowledge and familiarity (Windows NT, 2000 & XP).Good knowledge of network protocols such as TCP/ IPEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.