Ready to be a Titan?What you’ll doBuild knowledge, competencies and job skills in Titans so that they can deliver value in every interaction with Buyers and Customers to reach their full performance potentialDeliver and optimize new hire onboarding programsExecute go-to-market plans for launches and changes that occur in product, process, systems and tools across the functionCreate and train to playbooks that reinforce value and outcomes to our Buyers and CustomersSupport Enablement Managers in designing programs and delivering contentLeverage technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc.Lead and supervise teams of new hires throughout their training period and hold them accountable for meeting their job responsibilitiesMonitor agent productivity and quality and provide constructive feedback and coachingAct as a primary escalation resource for new hires and nesting support agents needing managerial assistance with customersDevelop team member professional skills through 1:1s & group trainingsWhat you’ll needBA/BS degree and 1-2 years of related experienceB2B SaaS experienceExceptional written and verbal communication skillsKnowledge of the function’s processes, workflows, and the ServiceTitan product with a proven ability to perform the duties of function.Ability to prioritize tasks effectively and be a team player with strong interpersonal skills and ability to inspire and motivate othersAbility to thrive in a fast-paced, unpredictable environmentAdept at project managementDisplays leadership qualities and treats all ServiceTitan employees as part of one unified teamQuick study of different technologies, whether CRM, LMS, enablement softwareExperience in the job function of the team you will enable preferred Experience in home services industry a plusWorking Hours: 1am - 10am PTBe Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and moreAt ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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