GM - Product

Job Summary:THE JOB The GM – Product is responsible for overseeing the innovation and improvement of the Moshtix products in such a way that ensures that our platform and service offerings are constantly growing to suit our client’s and fan’s needs.  This role is responsible for driving the overarching Moshtix product strategy, owning our product prioritization and road-map processes and the ongoing focus on product delivery and release across the wider Moshtix business.  Another key responsibility is the ongoing implementation and improvement of a professional product management team and discipline through effective recruitment, retention and stakeholder engagement.This is a senior position within Moshtix and participates in the Moshtix senior leadership group to help guide and support the wider business.  As such a key role is supporting the Managing Director Moshtix in the development of overarching business strategies and positioning as well as representing the Moshtix business through engagements with the wider Ticketmaster business.WHAT YOU WILL BE DOING Set a vision: you will build the product vision to create a roadmap that employs technology, service, integrations and a great user experience to position Moshtix as a global ticketing leader.Set product vision and road map. Work with the Managing Director Moshtix and other key executives to ensure a robust product vision and road map is set and adhered to.Lay out a compelling product strategy that includes a strong understanding of who our customers really are, what it means to win in our market, how to differentiate as a product and company, and how to build compelling and remarkable products for our customers.Define and prioritizing the Program Backlog of issues, feature requests and ideas to create and maintain the Moshtix Product Roadmap.Ensure ongoing product market fit and return on investment from strategic projectsManage the expectation of Moshtix’s product stakeholders, internal and external.Drive the coordination, execution and optimization of these strategic programs of work.Build for scale: You will empower the team to deliver the roadmap that balances feature development with long term scaling.Work in collaboration with Ticketmaster global technology teams to identify and agree key technology strategy and priorities within context of business strategy and market requirements. Key considerations would include:agree technology strategy, priorities and development pipeline, including fundamental review of current re-platforming initiativesensure future close and regular collaboration with TM International Product, Marketing & Technology TeamsWork with the Ticketmaster Australia and International group to enhance co-operation and best-practice sharing and to implement cross-company strategies to contribute to the success of the Ticketmaster International businessWork with key internal and external stakeholders to optimize feature delivery in balance with Moshtix and Ticketmaster’s wider technical and economic objectivesDevelop and implement best-practice processes needed to run product development efficiently, prioritize product decisions, and launch products. Ensure adoption of these processes by the broader company.Drive adoption and Engagement:  you will partner with Engineering, Sales, Marketing and Operations to develop the most compelling solution to drive adoption of new initiatives.Support the wider Moshtix teams in producing material required for B2B, B2C and B2B2C campaigns and all other client and fan documentation as required.Support the wider Moshtix teams in business development activities such as the preparation of presentations and demos or tender documents.Participate in regular release planning, release management, and solution validation.Communicate the Moshtix Product strategies to all of the relevant participants and stakeholders.Prepare and present complex material to internal and external Stakeholders to illustrate the Moshtix product vision.Think big: Internally, this role will inspire the organization to think differently and innovate. You will provide thought leadership and collaborate with colleagues to continuously evolve Moshtix as a best-in-class platform and business.Hire and develop the best: The role will manage and grow the product team.  You will build out the team, develop leaders and coach best practices both within your reporting lines and across the wider business.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)A suitable candidate will have a degree in Business Administration, Economics, Finance, Engineering, Computer Science, or an equivalent in working experience.  A Master’s level qualification is desirable.The candidate must have 6+ years’ experience heavily contributing to the vision and delivery of digital products.  High volume, entertainment or ecommerce experience is preferred.The candidate must have 4+ years managing and leading a product team, designers preferably for a business that has achieved significant scale over a short period of time. The candidate should have 3+ years’ experience with large-scale e-commerce sites, high-traffic portals, or complex software/application. Experience within marketplaces, entertainment or ticketing would be highly regarded.Excellent collaboration, negotiation, and communication (written and verbal) skills are a must for this position including the ability to comfortably present to large groups and executive teams.Possess the ability to use information/data and various metrics to develop an informed and factual business cases or product justifications, as well as being able to set effective success measures to prove ROI.Hire and develop the best:  you value coaching your team and developing leaders. You have a demonstrated track record of hiring strong talent and helping them develop and moving them through an organizationA strong understanding of best/tried and true and current trends in UX/UI practices and web development including the capabilities and limitation of technologies that are used to create powerful interactive experiences incl. HTML / CSS / JS.You also have strong financial analytical capabilities that are used to further develop informed product strategies, which subsequently improves product performance.  This includes the ability to read and understand financial statements and connect them to product performanceHave a deep cross-functional understanding of Technology, Marketing and Data/Analytics as they pertain to operating a high-volume ecommerce or marketplace product.  Experience with entertainment or ticketing would be highly regarded.YOU (BEHAVIOURAL SKILLS)  It is necessary to be a visionary who is future-oriented. A suitable candidate will also be a person of high integrity, consistent in their work, and who has clear and visible set values; he also demonstrates calmness under pressure in order to effectively lead even in times of uncertainty (Rock Solid Reliability value)Requires extremely strong creativity, strategic thinking, analytical commercial and leadership skills with a deep understanding of driving ongoing change in a business.You are first and foremost data-driven, meaning that you lean on data to make decisions and when you don’t have data, you search for suitable sources to gain insightsYou are a passionate self-starter, decisive and able to move with speed to implement ideasYou are a builder-- you like to invent on behalf of customers.  You are comfortable working with ambiguity.You earn trust with your direct team and stakeholders: you listen, you are inclusive, you treat others with respect, and you are willing to be vocally self-critical (Winning Teamwork value).You are a leader and an entrepreneur that people willingly follow with high level motivational skills so that you can also manage virtual teams (Winning Teamwork value).Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.#LI-NL1#LI-hybrid#MOSH