Senior Business Process Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySales Marketing OperationsJob DetailsAbout SalesforceSalesforce pioneered the idea of CRM software in the cloud in 1999, creating a whole new economy. Today, Salesforce is helping over 150,000 companies, and millions of careers, grow like never before. Salesforce's technologies help bring companies and customers together, by providing a platform with a single view of the customer across sales, service, marketing, and commerce. Our tight-knit ecosystem creates and transforms our culture, our customers, and our communities. It drives forth our core values – trust, customer success, innovation, equality, and sustainability – that make us who we are. Come join a company that continues to blaze new trails in enterprise software every day, while focusing on our mission of improving the state of the world.About The RoleAs the Senior Business Process Analyst you will define, document, assess, and scrutinize Marketing business operations processes to identify areas for potential improvement; focusing on streamlined operations and improved efficiency/productivity. The Business Process Analyst is responsible for understanding and documenting organization-wide processes where it has been defined the team would benefit from improvements.In the near term, you will play a key role in the Marketing-wide analysis used to inform the functional requirements for, and supporting the successful delivery of, the future state capacity and work management solution leveraged across Salesforce Marketing. Upon joining, you’ll be expected to hit the ground running and immediately participate in detailed functional requirements gathering process, producing high-quality work. This workstream consisting of global and cross-functional business stakeholders to validate business objectives and functional requirements.Following this initiative, the process analyst will focus on supporting continued process and business analysis and optimization for global Marketing Operations strategic initiatives.What you will be doing:In the near term, Capture and document functional capacity planning and work/project/program management requirements, including work intake management needs. Facilitate requirements workshops to capture business requirement processes. The work may include documenting current state and future state processes and use case/user story creation.Partner with other work streams that are made up of internal partner groups, vendors and professional consultants, to ensure that the system is designed and built according to business requirements and specifications.Support UAT planning, test scenarios drafting, and UAT facilitation. Contribute to the Change Management / Users Adoption strategy, planning, and execution. Assist in the development of a post-implementation strategy to ensure a smooth transition. Post-implementation partner with other cross functional teams to develop Agile workforce analytics as it relates to capacity, budget, and program management.Work closely with business stakeholder to identify and analyze core business processes and workflows Facilitating workshops with SME's and documentation of process and work flows Development of clear and detailed process maps and business requirements with corresponding identified issues and risksDevelop staffing models to optimize workforce scheduling, identify capacity constraints, and ROIWhat we are looking for:Bachelor’s degree, or equivalent relevant experience, in MIS/BusinessStrong skills in Process Mapping and Business Process ReengineeringStrong analytical skills with a demonstrated ability to extensively analyze business processes and workflows3+ years of operational experience in gathering, documenting, capturing, leading functional requirements, processes and/or systems3+ years of focused processes optimizations in a marketing organizationExperience in a highly complex global organization operating within large-scale projectsAbility to work with remote management and business partnersStrong oral and written communication skills are crucialSelf-starter and a high degree of motivation to go above and beyond the task at handAbility to think clearly, analyze quantitatively, solve problems, scope business requirements, and prioritizeAbility to identify gaps between desired future state and system functionality and recommend viable alternative options and solutionsTight-knit collaboration and partnership skills requiredRemains adaptable and flexible. Open to continuous change in response to new information, different or unexpected circumstances, and working in an ambiguous business environmentAbility to approach responsibilities with a beginner’s mind and support the Agile Transformation team by communicating, advocating, and fostering upcoming changes to impacted collaboratorsExperienced working in Agile methodologies a plusAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $106,200 to $146,000.For Washington-based roles, the base salary hiring range for this position is $97,300 to $133,800.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.