To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.Marketing Cloud is the #1 Digital Marketing “Software As A Service (SaaS)” suite on Earth. Thousands of businesses across the planet depend on Salesforce to transform their business and customer experiences to bring together, unify, segment and activate all their customer data to build meaningful touchpoints across the total customer experience. Salesforce believes in equality for all and building a workplace that reflects society.We are looking for Director of Product Management who will focus on our Mobile Messaging capabilities, obsess about customer success, drive innovation, lead and collaborate across the organization to deliver customer value at the highest level of system scale and performance. As a member of Messaging Product Management team you will solve challenges with how organizations communicate with their customers across Marketing, Commerce, Service and Sales to provide seamless, fast, personalized experiences at massive scale. You will work with intelligent and motivated Salesforce teams across multiple products to deliver communication channel focused features and value. The ideal candidate will be humble, intensely curious, and able to influence and lead without authority. They will be data-driven and able to simply and clearly articulate complex ideas to customers and internal stakeholders. They will be able quickly establish quality relationships with customers and build an internal network of trusted advisors.They will have extensive expertise in bringing product and features to market which have high impact. They will have experience in cross-functional transformative projects which have improved customers experiences and business outcomes. They will have worked within an Agile framework and with multiple Scrum teams.Their responsibilities include:Own the product vision and roadmap that synthesizes the needs customers over the long and short term. Be an expert on the Jobs to be done and proposed solution of your product vision. Understand the how the vision will be delivered by the engineering team and provide input. Deliver products, features and integrations to market which drive significant incremental value for our customersUse quantitative data to inform decisions and measure impact of changesConduct customer research and use informed customer feedback to drive improvements, customer behavior and outcomesUnderstand our competitors strengths, weaknesses and market strategy. Anticipate blockers, conflicts and obstacles, and address appropriately to solve them.Collaborate closely with engineering leaders and teams to deliver measurable outcomes and improvementsParticipate in cross-functional initiatives as a delivery component, representing their team's work with a small number of dependencies.Act as the subject-matter expert for solutions owned by your team.Education/Experience Required: 7+ year experience in product management, engineering or equivalent experienceExperience with building mobile apps and/or SDK’s for Mobile Apps.Expert level experience with the full product development lifecycle for a a variety of products and features including ideation, business case generation, requirements gathering, iterative build and release, go to market activities and optimization for adoption and growth.Experience with Agile development methodology and Test-Driven DevelopmentExperience using telemetry and metrics to drive operational excellenceExcellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences. Experience presenting to executive leadership teamsUnderstanding of Mobile App Experience space including SDK capabilities a plusMS in Informatics, System Design, Product Management or related field, orBA or BS in any field plus relevant job-related experienceAbout Salesforce:Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $188,200 to $305,600.For Washington-based roles, the base salary hiring range for this position is $172,500 to $280,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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