Director, Industry Advisor - Retail

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryAlliances & ChannelsJob DetailsWho We Are:We're Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good-you've come to the right place.Department Description: The Industry Advisor team is a growing part of the Business Industry Strategy team. Our primary role is to accelerate Salesforce growth by solving real problems, identifying optimal solutions and building deep trust with both internal and external stakeholders. Our deep experience, insights and innovative approach is the secret sauce for Salesforce's sales and solutions teams. We are the closest thing Salesforce has to a customer and we consistently bring an industry lens to everything we do, ensuring Salesforce is seen as a thought leader, strategic partner and subject matter authority in the industries we support in order to drive more opportunities. Role DescriptionThe Director, Industry Advisor - Retail will report to the VP of Retail Industry Advisors and collaborate with the existing IA team to define the strategy for the AMER market. The role will focus on developing a strong point of view and supporting strategy for Retail, staying abreast of industry trends, and understanding the importance of targeted messaging. Additionally, you will engage with customers, collaborate with field leadership teams on strategic customer engagements, approaches, customized enablement, and localized initiatives. As an advisor to C-level executives at brands, your role will involve ensuring that we listen to the voice of the customer and build lasting relationships throughout pre-sales, during the sales cycle, and post-sales.The ideal candidate will have experience in key functions including e-commerce, marketing, operations, data strategy, and customer service. One should possess a deep understanding of company operations, pain points, and opportunities across various sub-verticals within the retail space. Furthermore, you should have an extensive knowledge of industry trends and how they impact brands and consumers. Familiarity with Salesforce's solutions and capabilities in the retail market is essential, as you will present our vision to C-level audiences.You will play a vital role in cultivating relationships with regional sales teams and working in tandem with regional Industry Business Development, Marketing, Enterprise Architecture, and Solution Engineering Teams. Using the Global Industry Marketing and go-to-market teams, you will drive a consistent global strategy.The core responsibilities will include:Industry Experts - Leverage our deep industry expertise to bring a Salesforce agnostic perspective on areas of the industry. Focus on sub-vert and timely topics to elevate customer conversations, increase field savvy and create internal and external conversations with influential leaders.Team member Alignment - Partner with AMER OU leaders and their business partners to ensure we are aligned to their priorities and strategies in an effort to craft customized and prioritized solutions to customer engagements.Customer and Exec Engagements - Engage customers in planned meetings, 1:1 engagements and roundtable discussions to establish links, flex industry expertise and build our networks to help grow Salesforce awareness in the industry and create stickiness in accountsAccount Strategy - Trusted advisor and partner to the sales teams in creating relevant, customized solutions and engagements for key accounts. We partner with internal stakeholders to translate the needs of our customer into relevant Salesforce solutions to solve their biggest needs.Your Impact - How you will Execute:OU Strategy owner - account planning and target opportunitiesAccount Mapping and planning - convert strategy into account plansAccount specific POV - Tailor and translate solution message to customerEngage with Customer - present vision and solutionDrive the deal to closure - engage with customer to deliver solutionsRelationship building - engage long term with prospective and current C level executives to support their transformation strategiesSuccess Criteria:Help Salesforce exceed the global industry ACV target for the fiscal yearSuccessful launch and adoption of industry clouds, exceeding the ACV targetSuccessful launch and adoption of industry solutionsMinimum Requirements:Industry expertise working in, owning a P&L for, or consulting and implementing technology for the Retail industryManagerial experience with geographically dispersed teams with a variety of experience levels and competenciesBe well versed in overall Retail challenges and technology trends, and have significant in-depth knowledge and experience in translating trends into successful brand strategies. Understand challenges and opportunities across sub verticals within Retail and how digital transformation can improve results.Held an active role in a firm's digital transformation, through the use of technology and business process improvementsStrong communication and writing skills and ability to work across business linesExceptional presentation skills in both small and large scale settingsAbility to perform well in a fast-paced environment and crafting compelling positioningExceptional team player with proven ability to lead through influencePreferred Requirements: Excellent interpersonal and communications skills.Proven success in a matrixed environmentPrior background in Mass Merchant/Department Store, Grocery/Drug/Convenience, or AFAAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $168,300 to $257,800.For New York-based roles, the base salary hiring range for this position is $185,200 to $283,550.For California-based roles, the base salary hiring range for this position is $185,200 to $283,550.For Washington-based roles, the base salary hiring range for this position is $168,300 to $283,550.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.