Global Customer Advocacy, Strategist

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryMarketingJob DetailsThe Global Customer Advocacy, Strategist for Salesforce’s Global Customer Advocacy team will contribute to the development and execution of both short-term and long-term strategic plans for both the Customer Reference and Customer Discovery programs.This includes: strengthening relationships across the business to discover and qualify new customer advocates; increasing program awareness and enablement among sales and leadership to increase ACV and support deal closure; and building a framework to scale program support across the business.SkillsResearch and analysisBudgetary managementProblem-solvingProject managementPublic speakingWritten and verbal communicationInterpersonal skillsResponsibilitiesDevelop an advocacy customer profile that guides the discovery of new customer advocates.Establish, nurture, and facilitate strategic relationships with sales, enablement, IMM/PMM, customer marketing, and the Trailblazer (user) community.Provide Sales teams with enablement resources to help them leverage customer reference support during the deal cycle.Promote the customer advocate nomination process to sales, success, and user community and identify new ways to identify customer advocates.Design training materials to enable product/industry/regional teams outside the 1:1 support model how to conduct their own reference meetings and produce reference recordings.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $76,700 to $105,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.