Search JobsJob DescriptionDigital Channels Support Manager, Scale & OperationsWhy VMware?Storytelling is at the heart of VMware’s future growth. With great stories we inspire our customers, influencers, stakeholders, and employees about the positive impact VMware technologies can have in business and in our communities. Global Communications is a diverse team of professionals spanning across public relations, content analysts and digital channels. With our executive and employee communications teams. It’s a fast paced, dynamic, and exciting environment. We’re looking for team members who can collaborate easily and who are organized. Those who thrive at the center of always-on communications. We are seeking a passionate Sr. Specialist to manage our communication tech stack support model. This includes our content management platforms and applications that are used within communications. This includes the corporate intranet, sales portal, newsroom, email platform and editorial management platform.Someone who can drive continuous improvement of our support model and business processes will excel in this position. They will deliver rapid and detailed response to help center issues and work in coordination with peers and colleagues across the globe. This role will also analyze and identify the root cause of issues while recognizing trends for future learnings and improvements. Being a good communicator and collaborator is a must! Requiring someone who can work on their own initiatives as well as follow team directives. It is essential that this individual be a great teammate as well as a strong individual contributor. Working in an autonomous fashion with self-management of time.Success FactorsBA/BS degree with 5+ years of proven track record in customer service and web production experience in fast-paced environmentsExperience working on content management systems such as Adobe Experience Manager, Drupal and WordPressFast learner, self-motivated with high attention to detailMust be detail-oriented and demonstrates good judgement in analyzing information to make decisionsExcellent troubleshooting and issue resolution skillsProficient with digital technologies and Microsoft suite of applicationsAbility to work independently, as well as in a team environmentTeam oriented self-starter who thrives in a fast-paced dynamic environment with excellent customer relationship skillsHTML/CSS experience recommendedWhat type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Provide superior customer support as the first response to our users via our help platform.Collaborate on workflow design of support model – including enhancements to overall process for efficiency. I.e., templates/automated responses.Become knowledgeable of all Source applications.Assess, respond, resolve, and follow up on issues with all users in a timely manner.Perform ongoing site-wide auditing, focusing on Source capabilities.Act as a liaison between internal business units and development teams when needed.Conduct live training sessions on new enhancements and features.Create and update user guides as needed and in partnership with channel leads.Communicate regularly with channel teams to ensure content and processes are maintained at a high-level of accuracy and relevance.Participate in user acceptance testing of new features across channels as needed. Reporting bugs and defects.Provide strategic input to enhance platform based on user feedback and trends.Quarterback ad-hoc projects across Scale & Ops – in support of the corporate intranet, sales portal, newsroom, email platform and editorial management platform.Where is this role located?Remote: this role may be fully remote.What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Employee Stock Purchase PlanMedical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your community.Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities.Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing group classesWe are looking for a Business Development Representative to be responsible for pipeline generation for the VMware Network & Security sales team.This job requisition is not eligible for employment-based immigration sponsorship by VMware.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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