Product Marketing Manager I

Smartsheet Professional Services is a global organization with the mission of delivering end-to-end business solutions that drive productivity so that organizations can compete in a transformed world. The Professional Services organization at Smartsheet includes implementation services, business consulting services and our training and learning platform, Smartsheet University. The Product Marketing Manager(PMM) in this role will support the Professional Services (PS) organization with marketing support that includes updating, developing, and organizing all content related to the PS organization. The PMM in this role will also work proactively with our sellers to identify marketing resources, and create sales facing portals and tools. The ideal candidate for this role has strong content management and content marketing skills. In addition, excellent verbal and written communication skills. When additional bandwidth allows, the PMM in this role will support the marketing needs of the larger Customer Excellence (CE) organization, which includes Technical Support & Customer Success. And may be responsible for owning new CE launches end-to-end.  In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results. You will report to the Sr. Product Marketing Manager . The role is remote eligible in Costa Rica. You Will: Develop & Maintain Persona Research Enablement Tools: pain point cards, persona cards, & sales plays.  Be responsible for building customer facing presentations, datasheets, communication and faq updates. Work with sellers & marketing automation, build operational campaigns, and execute promotional campaigns launches.   Manage, update and tag correctly all content (Datasheets, Slideware, FAQs, etc.) Ensure all services related content are SEO optimized.  Create, update, and maintain all sales portals Develop a complete overview of all campaigns within the Smartsheet Marketing Org. Maintain programmatic relationships with webinar teams, Customer Success teams, and user group teams to ensure that our consultants are represented at all relevant events/activities.  Actively monitor social channels (Community, Help & Learning) for opportunities to cross promote services.  You Have: Bachelor's degree in marketing, finance, business administration, or similar. OR  Have a combination of work experience related to marketing, project/product management, SaaS sales, advertising and/or UI/UX design. Strong time management and organizational abilities Excellent verbal and written communication skills. Organizational skills and attention to detail. Analytical and problem-solving skills. Willingness to learn.  Experience in a services role: customer success, consulting, training/learning, a PLUS Perks & Benefits: Fully paid Health & Life insurance for full-time employees and family members Monthly stipend to support your work and productivity 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific) Equal Opportunity Employer: Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! #BI-Remote #LI-Remote