Senior Manager, Executive Event Experiences

PagerDuty is the Operations Cloud for the modern enterprise. Over 15,000 customers trust PagerDuty to anticipate, automate, and accelerate unpredictable, important, and unstructured work so that organizations can transform their operations and move their businesses forward faster. As we take the next step in the growth of our company and our Marketing Team, we are building capability in the development and execution of “top-to-top” events and experiences for senior executives (VP, C-Suite) customers and prospects. We are looking for a senior manager to lead these efforts in a way that builds category leadership, creates brand love, and drives commercial outcomes. We want to work with someone who has incredible business acumen, outstanding executive presence, strong attention to detail, with a deep love for bringing best-in-class brand experiences to life in incredibly imaginative, human ways. This role reports to PagerDuty’s Director of Events and Experiences. KEY RESPONSIBILITIES:   Develop and execute impactful and inspiring experiences that bring together C-Level and VP-Level executives, enable them to understand the story of the Operations Cloud, persuade them to be advocates and sponsors of PagerDuty within their organizations, and elevate their perceptions of the PagerDuty brand. Apply best-in-class practices not just from B2B events, but well beyond – including in consumer technology, media/entertainment, music, theater, sports, and more – to create inspired possibilities for event experiences at PagerDuty.   Establish a strong relationship with our Executive Team, sales leaders, customer success leaders, and strategic partners to identify, prioritize, invite, and secure executive attendees; while customizing experiences to their needs and expectations through sourced feedback and iteration.  Persistently raise the bar on the experience of the PagerDuty brand; partnering with PagerDuty’s brand/creative team and agency partners to conceive and execute moments, artifacts, and experiences that make these events more powerful and distinctive in the tech/SaaS landscape.  Manage and own logistics and execution of all planned experiences, including shaping event themes, partnering with internal teams, working with outside vendors on event logistics, overseeing swag fulfillment/inventory levels, managing event staffing, setting and defining goals and metrics, and ensuring that the events drive ROI. BASIC QUALIFICATIONS: At least 7 years of previous experience in a marketing, sales, or customer-facing role within a fast-growing organization.  A proven track record of building credibility and maintaining relationships with executives, thought leaders, and subject matter experts across multiple teams within a company. A clear vision and distinctive POV for what next-generation event experiences can look like for executive attendees (including planning, content, the creative process, the pre- and post-event experience, etc.). Excellent writing, cross-functional collaboration, and influencing skills. Previous experience successfully managing vendors, including agencies, space management, audio/visual, decor and entertainment, signage, housing, and speakers. PREFERRED QUALIFICATIONS: An outstanding executive presence and exceptionally deep business acumen. A deep passion for brand and bringing brand to life through outstanding customer experiences. Comfort with ambiguity and change, and ability to build consensus where needed without being afraid to own a decision and move forward.  A hands-on, action-oriented leadership style, with an uncanny ability to inspire buy-in and motivate the team to execute successfully and enthusiastically. Ability to travel as needed to support event execution (10-15%).   The base salary range for this position is 142,000 - 217,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.  How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Paid volunteer time off - 20 hours per year Bi-annual company-wide hack weeks Mental wellness programs Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.  Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @pagerdutylife on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.