Director, Training and Development

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.   Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.   We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA , and if you like what you see, please read on! We’re looking for a Director, Training & Development to design, implement, and evaluate a comprehensive training program for our Member Support team. This position will play a key role in transforming the development and delivery of our training programs to enhance the skills and knowledge of our member support team members.   Key Responsibilities:   Oversee our new hire onboarding, ongoing training, and quality assurance programs to ensure we have well-rounded training curriculum for all team members regardless of tenure and skill.   Design and deliver training programs that enhance the skills and knowledge of our member support agents that leave them fulfilled and feel like they’re growing in their career.   Collaborate cross-functionally with Product, Product Marketing, and Sales Enablement to influence the roadmap of training content needed for our Member Support team.   Manage the development and implementation of self-paced and in-person training programs.   Utilize all the data inputs from incoming interactions and quality assurance scores to develop an ongoing training program for our member support agents.   Leverage quality assurance to be a coaching tool that motivates our Member Support team to do great work, and in return increases our customer satisfaction.   Oversee the development and implementation of internal and external training material for our Member Support team and our customers to ensure content is updated and accurate in an ongoing fashion.   Requirements:   5-7 years of experience in training and development, preferably in a growing and fast-paced customer support environment   Strong leadership and management skill with the ability to lead and motivate a team towards shared goals.   Excellent communication and presentation skills   Demonstrated ability to design, implement, and measure effective training programs.   Strong analytical skills to evaluate training effectiveness and make data-driven decisions.    Ability to work independently, manage multiple priorities, and effectively communicate up to leadership and across to your peers on training progress and performance.     Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.    As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:     Competitive base salaries    Annual performance bonuses   Stock options for all associates + performance-based stock options    Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance    401(k) plan with a match program Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit   Paid parental leave and family medical leave   Hotel discounts through our exclusive platform   The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.