Solution Consultant

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 124 million registered learners. Coursera partners with over 300 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021. As a B Corp, we're committed to driving positive social and environmental impact while delivering high-quality learning experiences. Our platform is used by institutions worldwide to upskill and reskill employees, citizens, and students across industries, including data science, technology, and business. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns. We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. Job Overview: As a Solution Consultant at Coursera, you will be responsible for engaging with clients to understand their needs and providing solutions that leverage Coursera's platform and content offerings. You will work closely with cross-functional teams to ensure successful implementation and adoption of solutions, and will serve as a trusted advisor to clients throughout the customer journey. Responsibilities: Collaborate with Sales and Customer Success teams to identify client needs and propose solutions that leverage Coursera's platform and content offerings Conduct client discovery sessions and workshops to understand client goals, challenges, and requirements Develop and present proposals, business cases, and other materials to demonstrate the value of Coursera solutions to clients Serve as a subject matter expert on Coursera's platform and content offerings, and provide guidance and best practices to clients throughout the customer journey Monitor and analyze client usage and performance data to identify opportunities for product, marketing, and content teams   Contribute to the development of best practices, processes, and tools to improve the efficiency and effectiveness of the Solution Consulting team Basic Qualifications: Bachelor's degree in a relevant field (e.g. Business, Computer Science, Education) 3+ years of experience in a customer-facing role, such as Consulting, Sales, or Customer Success Strong communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences Demonstrated ability to understand and solve complex business problems, and to develop and deliver solutions that meet client needs Passion for education and technology, with a desire to contribute to the transformation of learning and development Fluency in English and German Preferred Qualifications: Experience working in the EdTech or eLearning industry Advanced degree in a relevant field (e.g. MBA, Education) Experience with Learning Management Systems (LMS), Customer Relationship Management (CRM) tools, and other enterprise software systems Experience working with Fortune 500 or Global 2000 clients Ability to speak multiple languages (French, Spanish most desirable) If this opportunity interests you, you might like these courses on Coursera: Storytelling and influencing: Communicate with impact Connecting with Sales Prospects   #LI-JB1 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.   If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.   For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here.   #LI-Remote