Partner Operations Engineer (Remote)

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About The Role:We are looking for a new team member to join as a Partner Operations Engineer at the Engineer 1 career level to help us onboard and support CrowdStrike Store app partners while ensuring our customers have a great CrowdStrike Store app experience.Our Unique Challenges:The CrowdStrike Partner ecosystem is thriving, which means increased demand for Partner Operations Engineering attention on 1st and 3rd party app sustainmentThe partner ecosystem spans the cybersecurity industry – maintaining awareness of cybersecurity industry segments and familiarity with the Falcon platform will be essential skills to build and maintainOperational demand requires a disciplined team to ensure quick resolution of partner and customer issues, while drive for efficiency is necessary as the ecosystem growsThe Falcon platform covers a wide range of cybersecurity capabilities and services, so your ability to learn the platform and APIs will be critical to your work with partnersThe Truth:There are many teams that contribute to the creation of a new app in our store (sales, marketing, support and development) and this role is expected to collaborate with all of them in some capacity in order to meet service and delivery expectationsThe process from app conception to app release has many twists and turns – you will be an enabler for many steps in that process, from inception to operational sustainmentThe partner business development (BizDev) team has high expectations for the successful onboarding and sustainment of CrowdStrike Store partner apps and integrations and aggressive goals for new apps, integrations, and trialsThe Opportunity:Gain experience collaborating with and supporting companies that are on the cutting edge of cybersecurityBe a part of an app’s lifecycle from words on paper to its release in productionThe field of Ecommerce in cybersecurity is relatively new and there are multiple areas where your capacity for innovation can be utilizedOur Tech Stack:LogScale (aka, Humio) / SplunkKafka / Kubernetes / Golang (APIs) / PythonREST / JSON / GraphQL / OauthPostgreSQL / Cassandra / OpenSearchWhat You'll Have:You have 2+ years of experience in a customer or partner facing support roleYou have a good working knowledge of 1 or more cloud platforms (AWS, GCP, etc.)You have demonstrated coding skills in 1 or more languages such as Python, Ruby, Bash, Java, C#, or GoYou are knowledgeable and can effectively communicate API concepts with partners, such as REST, JSON, Oauth, GraphQL in support of their app implementationYour passion and working knowledge of cyber security industry and segments (EDR/XDR, IOCs) means you can quickly ramp-up on the Falcon platform and underlying APIsWhat Our Engineering Team Looks Like:We are a 3 person team: 2 partner engineers and 1 partner operations engineerPartner Engineers build services and enable app creation with partners, while the Partner Operations Engineer provides 1st tier support for app trials and owns process automation for that sustainment We report up through the Ecommerce Product Group as part of the Platform engineering teamWe are aligned with a Business Development (BizDev) team that drives partner app/integration strategy, which we deliver and sustain#LI-Remote#LI-CW1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.CrowdStrike, Inc. is committed to fair and equitable compensation practices. The salary range for this position in the U.S. is $80,000 - $120,000 per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.CrowdStrike participates in the E-Verify program.                 Notice of E-Verify Participation                Right to Work