To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsEngineering Operations Software Engineers specialize in the design, implementation, and maintenance of productivity systems (JIRA, Nextup) for our Product, Design, and Engineering organizations. They work closely with cross-functional teams to assess the needs of the business, identify opportunities for improvement, and develop solutions to enhance the efficiency and effectiveness of how teams track work.Slack, a Salesforce company, has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello? What you will be doing:Create and configure projects with workflows, issue types, screens, associated schemes and other elements typical of a highly customized JIRA system.Provide technical guidance and support to team members.Configure JIRA instances to ensure optimal performance and stability.Collaborate with stakeholders to identify requirements and develop solutions.Develop and implement JIRA administration policies and procedures.Create schemes for permissions, notifications and security.Integrate JIRA with third-party systems such as Slack, and other internal/external toolsTrain admins and users, promote best practices and support internal customers.Deliver your quarterly projects/features on time and within scope to help your pillar meet OKRs.What you should have:1 - 2 years as a JIRA system administratorExperience supporting the system architecture of both JIRA Cloud and Server instancesExperience using JIRA Rest API and scripting/automation in JIRADevOps, systems administration, or IT backgroundUnderstanding of relational databases, SQL, and JIRA database architectureUnderstanding of code/configuration deployment with Github, Chef, Jenkins, and TerraformUnderstanding of Agile, Scrum and other SDLC methodologiesStrong critical thinking and strategic planning skillsExcellent communication skills and experience supporting technical and non-technical users.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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