Conversational AI Data Scientist Engineer

Job Summary:JOB DESCRIPTION – Conversational AI Data Scientist Engineer Location: US Flexible Division: Contact CenterLine Manager: Vice President – Contact Center TechnologyContract Terms: Full Time/RegularTHE TEAMThis role is part of the Global Fan Experience team. This team’s mission is to create a simple, unified, fan experience that builds trust, confidence, and loyalty for fans and clients, within an agile, cost-effective environment.THE JOBAt Ticketmaster, we're focused on developing a Digital First environment, reshaping the future of the contact centers and overall fan experience. As a part of the Contact Center Technology team, you will be integral to the success of the Ticketmaster global Conversational AI / chatbots implementation. We are seeking a Conversational AI Data Scientist to join this amazing team. In this role, you will analyse large amounts of raw data to find patterns and build models that will extract valuable business insights. You should be analysis-driven, with a head for maths and statistics. Critical thinking and problem-solving skills are essential for interpreting data. A passion for machine-learning and research would be advantageous.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkWHAT YOU WILL BE DOINGIdentify valuable data sources and automate collection processesUndertake preprocessing of structured and unstructured dataAnalyse large amounts of information to discover trends and patternsBuild predictive models and machine-learning algorithmsCombine models through ensemble modelingPresent information using data visualization techniquesPropose solutions and strategies to business challengesData cleansing and guidelinesData generation (Doc2Vec as an example) to manipulate utterances into data sets  Data pairing for training (noun/verb pairing)WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Proven experience as a Data Scientist or Data AnalystBackground in statistics or econometrics: regression analysis, causal inference, univariate and multiple time series analysis, dynamic linear modelling/bayesian forecasting, interest in machine learning algorithms would be beneficialExperience in data miningUnderstanding of machine-learning and operations researchKnowledge of Python; familiarity with Java or JavaScript is an assetExperience using business intelligence tools and data frameworksFamiliarity with Databricks would be benefitAnalytical mind and business acumenProblem-solving aptitudeStrong emphasis on quality assuranceLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.