To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsRole DescriptionSalesforce is hiring experienced and hardworking people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal) and will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team-players who thrive in a collaborative environment.Proficiency in German in addition to English is required.Key Responsibilities:Own the complete end-to-end customer experienceLead the resolution of critical technical issues, providing timely and complete analysis of technical challenges and business issuesManage our customers' expectations and experience in a way that ensures customer happiness throughout the entire process.Solve technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce FunctionalitiesTake ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing mentorship on recommended standard methodologiesBuild knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community.Share standard methodologies with team members to improve the quality and efficiency of customer supportRequired Skills/Experience:Customer ObsessedProven experience working in Technical SupportProven analysis, troubleshooting, and problem-solving expertiseAbility to effectively prioritise and escalate customer issues as the need arisesAbility to multi-task and perform effectively under pressureExcellent written and verbal communication skillsComfortable interacting with other departments and managementAbility to communicate technical concepts clearly and effectivelyProficient in English/GermanDesired Skills/Experience:Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Previous experience with Salesforce and its technologiesAny official Salesforce CertificationSome knowledge of Object-Oriented design and core programming conceptsUnderstanding of database concepts and SQLFamiliarity with web services and API’s eg SOAP, REST.Familiarity or some experience with programming languages a plusVisualForce and Apex knowledgeKnowledge of multi-tenant, grid, parallel, or distributed computing architecturesExperience with Eclipse IDE and ANTFamiliarity with Internet technologies: firewalls, web servers, proxy servers, etc.Additional Language Proficiency a bonus *LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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