To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level U.S. government background investigation required for this roleLocation: Burlington MA or Herndon, VASalesforce is seeking an engineering candidate to join the Site Reliability organization. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.The team contributes to the customer and Salesforce by securing data through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.Role Description:Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem managementProblem Management - populate and participate in RCAs and hand them off to the Global Solutions teamEnsuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directivesPassionate about solving technical issues and customer concerns with other technical staff as the need arisesWork with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growthAbility to operate in the fast paced environment and solve sophisticated issues quickly successfully balance multiple prioritiesWork to automate detection and resolution of recurring issues in the production environmentHelp create and improve current processes to reduce operations and engineering toilBasic Requirements:U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the roleA related technical degree requiredSystems engineering experience in enterprise scale internet service engineering or support role Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and SolarisStrong understanding of monitoring security systems and administrationStrong Communication skills (Written and Oral)Past experience in Incident Management and good understanding of ITIL service operationsExperience in working in a 24/7 team managing large data centersBe available to work shift work if requiredExperience provisioning, operating, and running AWS/C2S based infrastructure and systemsUnderstand and have experience with writing scripts in Python, Go, or other languagesPreferred Qualifications:Prior Chef/Puppet or automated deployment experiencePrior Jenkins/Bamboo/Spinnaker pipeline execution experienceExperience in supporting and maintaining a monitoring and alert systemsExperience in supporting and maintaining Java applicationsHands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKsCertifications in Linux+, RedHat and AWSExperience in supporting and leading Kubernetes based applications and servicesFamiliar with Agile Process and DevOpsThis candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.Company OverviewAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all.*LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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