Search JobsJob DescriptionMain Responsibilities and DutiesThe Business Analyst in ELA IB team understands complex processes, programs, and policies; understands how to read legal documents and analyze Agreements and Amendments, applying knowledge and experience to meet SLAs while exceeding Customer and Partner’s expectations. Has appropriate computer skills and knowledge to manipulate our proprietary databases and communicates to internal business partners. Applies customer service skills to maximize satisfaction, understands business metrics and accurately reports relevant data and concerns, escalating to management as appropriate.This position will have the main responsibility to provide accurate and on-time delivery of the assigned work with regards to ELA Install Base (IB), primarily supporting Deal Management and Sales teams. He/she is responsible for deliverables on GTM Shared Services quoting process, primarily responsible to drive faster deal closures by providing Advisory support for the sales/DMT organizations. Should have deep knowledge of the Service Contracts and Install Base. He/she will be working closely with the GTM Shared Services stakeholders to address issues and will ensure that business needs are being prioritized and SLAs are met.This position will have the main responsibility to provide accurate and on time delivery of the assigned work with regards to quotes and overall sales support responsibilities. This position will include the following responsibilities:Efficient preparation and processing of ELA Quotations in collaboration with Sales Account Managers or Deal Management team, with specific focus on:Tracking and maintenance of Enterprise License Agreements (ELAs) in support of quote creation and deliveryIdentification of Entitlement Account number(s) for inclusion in the creation element of an ELAReconciliation of completed Installed Base (IB) report to Customer Records.Liaison with various internal teams to ensure efficient processing and approval of quotes.Analysis & identification of potential Installed Base mismatchesParticipation on Corporate and local projects as necessaryDeal Operations query managementDelivery of requests volumes within the established time and quality, as defined in the Service Level Agreements (SLAs)Escalation and remediation of data challenges with data integrity teams that impact the quoting process.Inquiry and ticket management resolution based on sales operations, sales, DMT, or channel service requests.Availability to work extended shift during quarter end periodManage special requests which require additional expertise, time, and attention.Collaborates and engages closely and focused on day-to-day operations and E2E deal management support.Builds and manages relationships with immediate business stakeholders/internal customers of our operations.Works closely with the rest of the global team members supporting the IB Advisory processes to look at best practices, operational excellence, and process standardization.Should have an excellent understanding of the process and identifies and proposes process efficiency ideas and solutions to problems/opportunities.Required Knowledge and AbilitiesBachelors degree is preferred, and/or 2-3+ years of industry experience in an operational environmentExperience on task prioritization, workload and escalation managementExperience with and feeling comfortable working across global teamsShould have exhibited accountability, ownership and decision making capabilitiesStrong database and MS – office skills. Ability to learn systems quickly with little or no guidanceGood communication skills, organizational abilities, tasks prioritization and proven attention to detailDemonstrated ability to work effectively with cross-departmental teamsStrong work ethic and sense of responsibilityWillingness to work flexible hours and remote working (on a requirement basis)Strong Listening & interpretation skillsProblem solving skillsDetails-oriented & data analysis skillsAbility to multi task and prioritize among business prioritiesAbility to articulate & clarity in thoughtsPositive attitude & true team playerPreferred Skills:Experience in Oracle 11i/SAP/SFDC, Order processing, service contract renewals processing, distribution, and invoice process.Professional Growth and DevelopmentDevelops professional skills necessary for completion of assigned tasks• Learns and uses new skills and knowledge generated by rapidly changing information technologyVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs
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