Professional Services Consultant 3

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Role Description:Provide a great relationship experience for all assigned clients and assist clients to expand their usage and adoption of Adobe products.Work closely with Sales Executive and consult with other team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness.Communicate consistently with clients throughout the contract lifecycle, calling out meaningful issues where needed.You will maintain client contact and provide status updates for all issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to use the next generation cloud management solutionCollaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offering and drive continuous improvements into the management system to support these areas.Requirements:Extensive experience with cloud hosting technology, including Azure and AWS infrastructureStrong knowledge of Linux, Windows Server and Java systems ChefExcellent communication, social, presentation, and interpersonal skills, both verbal and writtenExceptional customer management skills including consulting and training; strong desire for customer successProven ability to navigate constant change and excel in high-stress situations while maintaining a clear line of communication with customersExperience with long term operation, monitoring and upgrade of enterprise softwareAbility to demonstrate AWS and Azure cloud services; advanced Adobe Command/Control systems for utilizing as the next-gen cloud management solution.