Service Delivery Manager - Intern with English and/or French/Spanish/ItalianDescription -At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. We work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That is how we work at HP. Moreover, this is how ideas and people grow.InternStellar Program @HP Bulgaria:We will use our knowledge and experience to give you a real taste of the most iconic tech company worldwide. We will teach you how to create, execute and celebrate business wins. By joining the team, you will play a role in business strategy, analysis, and operations.Once you begin your journey, you will be going through an onboarding phase and two game levels:• Onboarding phase: Taking classroom theory into practice, you will start learning about the business, our secret language, and strategies, and getting to know our amazing people. Your own opinion will count every day!• Level 1 (6 months): Then you will be given your individual project and play on the battlefield straight away. Of course, we will help you pick-up and conquer challenges.• Should you show great results at level 1, your contract might be extended for another six months, leading you to Level 2 (Month 7-12): This will be your time to shine and showcase all you have learned so far. Expect to jump-over a raised bar.The EMEA Managed Services Organization offers Managed Services & Solutions to Enterprise and Corporate customers combining HW, Supplies, Financing and Services in a Managed Print Services (MPS) offering. The Managed Services Business is expanding and is a strategic growth area to HP.Job scope/summary: The Service Delivery Manager Intern has the objective to support the SDM for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.Job specifics/responsibilities:Supports the SDM for managing change requests and customer queriesAssists the SDM by the management of day-to-day operationSupports the SDM by the operational account reviews preparationIf assigned Manage Change OrdersTrack and capture data/metricsEducation (degree) and professional experience required:Currently studying 2nd and 3rd year Bachelor or Master's university studentsExperience in virtual team environmentOther requirements:Fluent English written and verbalOther EMEA languages knowledge would be an assetPersonal skills and qualities:Customer orientedExcellent team playerStrong organizational and interpersonal skillsStrong communication and leadership skillsConfident telephone mannerStrong collaboration, influence and negotiation skills in cross-functional teamsAbility to interact comfortably with all levels of customer managementAbility to manage conflict and complex situationsAbility to apply business acumen and results driven attitudeReliable, fast learner and well organized person with a flexible and responsive attitudeComfortable to work in a remote, virtual environmentAbility to easily adapt to organisational and structural changesProcess and Methodology focusedTechnical skills (procedures and documents the employee has to be acquainted with):MS Office applicationsMS process and technology knowledge and background - preferredAt HP, the future is yours to create! What are you waiting for? Apply Now!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -AdministrationSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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