Graduate Client Manager

Graduate Client ManagerDescription -We are looking for a GRADUATE resource who will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health. Responsible for managing overall service quality and customer relationship management resources, including manpower, internal assets and external vendors.Key responsibilities:Partner with the Transition Team to drive success through initial onboarding, adoption and find value added to the customer.Performing a Strategic Account Planning and identifying, forecasting and mitigating risksUnderstand HP Products, their features, functions and solutions and understand how they can be used to solve problems and create solutions for your customersP&L Management: Secure the revenue and margin as well as the contract commitments, identify and nurture expansion opportunities (Up-sell and Cross-sell), improve tools tools and processes for faster turn-around Track customer KPI's (SoW, Up-Sell / Cross-Sell…) and adoption to proactively work with customers on expansion, churn prevention and renewals.Maximize renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcome of HP products and solutions.Knowledge of outcome-based Sales model.Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with HP solutions and deliver against the agreed success criteria.Become a trusted advisor to customer stakeholders at C-levelLead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions.Responsibilities: Keep up to date with market trends and competitive insights.Managing standard customers.Follows established guidelines and procedures deliver Customer Success.Basic customer success planning.Education and Experience Required:English and Italian languages.Bachelors Degree or equivalent combination of education and experience.0-2 years of related experience. May include highly experienced individuals performing entry-level equivalent work who are degreed in an unrelated field.Knowledge and Skills: Knowledge of corporate policies, markets and processes, basic financial management and program management.Demonstrate broad technical, functional or business knowledge.Ability to map the customer’s business process to product capability.Deep passion for making customers successful.Job -ServicesSchedule -Full timeShift -No shift premium (Italy)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.