Collections Analyst

Collections AnalystDescription -HP is ranked among the Top Companies to work.  Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27 years.  Furthermore, HP has received two consecutive Diversity Leader Awards from Profiles in Diversity Journal.  HP was also awarded the Gold Medal by World Environment Center for International Corporate Achievement in Sustainable Development.The Collections Analyst will:Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment. Resolve disputes related to customer payment on delinquent accounts and negotiate and ensure payment from customer. Recognize trends for non-payment and resolve issues by engaging internal partners. Initiate the dispute resolution process with internal HP partners and follow issue ensuring resolution for HP and customer. Analyze at-risk customers and recommend account strategies to prevent delinquencies. Influence moderate value of collections. Manage and collect accounts receivable portfolio, ensuring timely payment of HP receivables and resolution of customer issues preventing payment.Build strong customer relationships to ensure world class TCE and win/win outcomes are achieved.Lead and participate in local projects that enhance operational efficiencies within Collections organization.Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes. Education and Experience Required:   First level university degree with a focus in business or economics recommended or equivalent experience. Typically 2+ years of experience Knowledge and Skills Required:   Good written and verbal communication, negotiation, and conflict resolution skills. Good accounting knowledge Good problem solving skills Good Computer skillsGood prioritization skills Basic understanding of HP's Order Management ProcessBasic understanding of HP's Dispute Management Process Basic understanding of collection processes and financial concepts Good Influence Skills Desirable Skills:Automation/programming skills#LI-POSTJob -FinanceSchedule -Full timeShift -No shift premium (Mexico)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.