Customer Engagement Center Agent with German and English language

Customer Engagement Center Agent with German and English languageDescription -At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.The Customer Engagement Center Agent manages business customers’ queries and has a direct impact on the client satisfaction. He/she cooperates with various internal and external stakeholders with different cultural background and drives service excellence.Job specifics/responsibilities:Case managementCoordination of customer cases highlighted as exception using appropriate tools & reportsCoordination of the resources in a proper manner to seek for customer case resolutionMonitoring and owning of the overall service event to its completionInteraction with various internal stakeholdersManaging of multiple tasks or cases simultaneously with minimal supervisionCustomer interaction and proactive communicationParticipation in the process or quality improvement trainingsEducation (degree) and professional experience required:Bachelor/ Master DegreeAt least two years of client facing experience, preferably in a similar environment.Personal skills and qualities:Written and verbal fluency in English and GermanExcellent customer skills, courteous, assertive, and motivated to take charge of both customer engagement and problem resolutionGood Presentation SkillsTeam playerAnalytical and problem-solving skillsTime management skills and working with strict deadlinesTechnical skills (procedures and documents the employee has to be acquainted with):Basic Knowledge about hardware products in the computing and printing areaGood computer literacy – (MS Office – Outlook, Excel, Powerpoint)We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -ServicesSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.