EndPoint Reprovisioning Service Manager

EndPoint Reprovisioning Service ManagerDescription -HP Reprovisioning Services Project ManagerJob DescriptionIf you are seeking for an ambitious environment to develop and grow, eager to apply your Project Management skills to drive the business forward, then this is the job for you! We are currently looking for a colleague within our Customer Support and Services Delivery organization, responsible for end-to-end management of the Personal Systems reprovisioning services from the customers’ requirements collection phase up to the design, implementation, testing, delivery to customers and change management. You will be acting within a very dynamic and international environment: delivery partners and business teams located in every region of the world and engineering teams in the US.Key ResponsibilitiesLead multiple projects from getting customer reprovisioning services requirements to enable operations, meet overall TAT and quality goals.Provide consultancy to sales team recommending the right services according to customer`s requests.Involve the right stakeholders, set the right expectations, communicate process steps and timelines.Participate in Requests for Proposals (RFPs) and Solution Design with customer and HP teams, assist in opportunity qualification and risk assessment. Insure the right follow-up on customer specifications changes.Acts as Subject Matter Expert (SME) providing guidance related to reprovisioning services.Lead feasibility studies with relevant teams to find out if the customer`s requirements are feasible.Drive and coordinate the services delivery with WW Engineering team, CS Supply Chain and Field teams.Track the details about the project progress, drive the communication with transition managers and sales.Coordinate the proof of concept with the customer and delivery partners.Manage escalations effectively (if technical problem, delay or customer escalation) by driving the resolution plans.Education and Experience RequiredBachelor`s or Master`s degree in Engineering, Computer Sciences, or equivalent fieldExperience 5+ year in IT Services and/or Supply Chain. ITIL certification is a plus.Customer engagement related experience would be an advantageKnowledge and Skills RequiredStrong planning, organizational and time management skills.Project management skills and associated tools.Ability to effectively manage multiple projects simultaneously.Strong analytical and problem-solving skills.Excellent verbal and written communication skills; fluent in English.Ability to effectively communicate plans, proposals, and results.Strong leadership skills (driving attitude, results oriented, proactive follow-up).Demonstrated business acumen, understanding of business strategy.Job -ServicesSchedule -Full timeShift -No shift premium (Costa Rica)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.