Customer Support Representative

Customer Support RepresentativeDescription -Applies the basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within the business environment. Act as a team member by providing information, analysis and recommendations to support team efforts. Exercises independent judgment within defined parameters.Responsibilities: Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters.Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.Education and Experience Required: First level university degree or equivalent experience.Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).Knowledge and Skills: Good communication skills with the ability to convey low to medium-impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.Proficient in Microsoft Office, especially excel.Basic problem-solving and analytical skills.Basic knowledge of the end-to-end process of Order to Cash processes.Basic knowledge of local legal compliance issues.Ability to structure and apply basic organizational skills to manage daily operational issues.Job -Sales OperationsSchedule -Full timeShift -First Shift (Mexico)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.