Field Technical Training Specialist

Field Technical Training SpecialistDescription -AMS HP Indigo is looking for a high energy, forward thinking, passionate, and customer centric individual to join our elite team of Technical Training and Production Specialists in Alpharetta, GA to help further strengthen and expand our agility and capabilities.This individual should be very self-motivated, able to problem solve, can be very flexible with travel, and willing to share fresh new ideas. This role will require an individual who can work on their own out in the field as well as part of a larger team and has excellent time management and prioritization skills. Having a growth mindset, being bold, and willing to pilot new technologies and methodologies to provide the best customer experience is the expectation. Here at HP Indigo, we are always looking for new ways to better serve our customers and provide them with valuable training and the necessary knowledge and skills to be highly successful and achieve the highest growth potential.Expectations would also include completing mandatory internal trainings on time, regular collaboration with other members of the immediate team as well as global counterparts, and prompt attention to other administrative tasks associated with the job function, such as expense reporting, follow-up reports, and closing calls. In the system. This individual will need to be capable of delivering training and/or value-added service visits on both Commercial and Labels and Packaging press platforms, Digital Front End, as well as all around production support at customer sites.50% travel should be the expectation for this position.Job Responsibilities Include:Deliver HP Indigo Operator training classes and performing Production Optimization Visits either at an HP Indigo Training facility or at a customer site.Perform all the pre- and post-class administrative tasks associated with the job role on time, completely, and satisfactorily.Keep labs clean, orderly, and well stocked. Keep presses maintained and in good working order.Work as a cooperative strong member of the team providing the best possible experience for both internal and external customers.Worldwide and team collaboration on the delivery of common messaging and development of training materials and content for continuous improvement.Stay up to date on press models, features, and their respective value proposition.Always portray a strong professional appearance and presence.Provide strong solid communication on customer visits.Integrate technical knowledge and business understanding to create solutions for customers.Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.Apply HP solutions to meet highly complex customer needs.Identify additional services that could lead to future service revenue growth.Provide technical consulting during contract renewal discussions.Build and maintain strong relationship up to senior management level in assigned accounts.Design and deliver support solutions using specific industry knowledge and expertise.Assist in managing delivery of industry support solutions.Lead Customer Expectation management as part of escalation process.Lead cross-team or large programs/projects.Coach or guide junior consultants.Required skills: Excellent communication ability – both spoken and writtenStrong mechanical aptitudeExcellent presentation skills and engaging public speaking abilityPositive, “Can Do” attitudeStrong organizational skills and attention to detailKnowledge of print production and workflowMicrosoft Teams, Outlook, PowerPoint, and ExcelSolid business acumenAdditional desired skills: Fluent in SpanishColor Management experienceG7 CertificationPrior training/teaching experienceStrong technical knowledge of HP Indigo digital press technologyAdobe Creative SuiteCourse creation software experience; Articulate360Experience with augmented reality environmentsCandidate would have to reside in the Alpharetta/Atlanta area.HP is an equal opportunity employer:  https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.