英语技术支持工程师Description -Responsibility:Working in corporate environment, handling calls/emails/Enterprise Wechats/web tickets.Escalate problem to respective resolver team with designed ticket routing procedures.Identify trend of calls/tickets and highlight it to Incident Manager (IM)/L1.5, TL, SDM as appropriate (Outage confirmation)Ensure Follow up mechanism is in place, target customer’s issue resolution in an optimized manner enhancing Customer DelightEnsure consistent productivity and quality of serviceMeet customers SLAs and individual KPIsShould manifest flexibility to support operational requirementsMaintain highest level of ethical work standards and be compliant with Organization & Project policies & proceduresRunning rotation shift per business demands (24x7)Requirements:Speak standard English / MandarinAt least diploma in IT, computer science or equivalent prior experience.Previous IT Helpdesk experience would be a plus.Good communications skills in order to liaise with different support parties.Be familiarized with Windows OS, other OS would be a plus.Experience with troubleshooting on OS, Hardware, Software, related issues for Desktop & LaptopJob -ServicesSchedule -Full timeShift -No shift premium (China)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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