Consumer Partner Service Account Manager

Consumer Partner Service Account ManagerDescription -Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.As the LAR Consumer Account Manager you will be responsible of the consumer Authorized Service Provider partners (ASP’s) development, alignment and growth across the Latin America Region. This role requires  to be the interlock of communication between the CBO, partners and country / warranty managers.  You will define service support strategies and implement changes to policies that would benefit end customers and HP’s warranty and out of warranty ecosystem.Job Specifics / ResponsibilitiesLeads and develops the Consumer Authorized Service Provider partners through LAR regionContinue expanding Key Partners into the consumer landscapeMOC in Newton to CSDP migration for consumer partnersManage relationships with our Partners and Country/Warranty managers in MEX-CACE regionManage PO, invoices and send each request for invoice HP to PartnersFollow up on invoices managementLead monthly and weekly meetings with key partnersKey DeliverablesSets up and leads KPI Dashboard revision with each Country / Warranty Manager in Mex and CACE regionsDeliver train the trainer session to partnersEnsure partners have everything they need to be 100% operational and in compliance with HP policiesFollow up on invoices managementEducation (Degree) and professional experience3+ Experience in Service Delivery, Program Management and MoCGood understanding of end support customer serviceOther RequirementsFluent in English and SpanishIT and technical knowledge of HP Products (PSG & IPG) is preferred to further analyze solutions provided by either ASP’s or other Departments.Personal skills and qualitiesStrong communication skills; Positive can-do attitude; Customer centricapproachOut-of-the-box thinking – able to find solutionsStrong communication and influencing skills;Excellent teamwork skillsAble to understand global business processes and identify the impact ofchangeJob -ServicesSchedule -Full timeShift -First Shift (Mexico)Travel -25%Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.