粤语技术支持工程师Description -VSH Hong Kong Support Engineer Job Description:- Handle calls, emails, Chats & Web tickets for enterprise customers- Escalate queries when required to appropriate personnel- Identify trend of calls / tickets and highlight it to Incident Manager (IM)/L1.5, TL, SDM as appropriate (Outage confirmation)- Log tickets in system as per policies assigned according to the policies & procedures- Ensure Follow up mechanism is in place, target customer’s issue resolution in an optimized manner enhancing Customer Delight- Ensure consistent productivity and quality of service- Meet SLAs and individual KPIs- Should manifest flexibility to support operational requirements- Maintain highest level of ethical work standards and be compliant with Organization & Project policies & procedures- 7*24 Shift & weekly off rotate every monthSkills and requirements:- At least 2-year experience in the IT industry-- Basic understanding of PC hardware set-up and configuration.- Knowledge of Microsoft based operating systems with emphasis on Windows.- Experience with troubleshooting on OS, Hardware, Software, Network related issue for Desktop & Laptop- Can communicate clearly in standard Mandarin & Cantonese Job -ServicesSchedule -Full timeShift -No shift premium (China)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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