Proactive Insight Data Analyst

Proactive Insight Data AnalystDescription -At HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere. CS Contractual Category is committed to driving transformation, growing the services business, meeting its  financial and operational commitments and enable revenue growth. As part of our strategy to enable growth and engineer amazing user experiences, we are creating a Global Services Delivery Tower (GSDT). The GSDT will be focused on managing the Internal IT services delivery (HPonHP), including PC lifecycle management, PC Device management, Onsite and Remote support (Tech and Cloud Café), SCCM and Image management, on one side and expanding this responsivity and capabilities to support external customers and adding additional capabilities, including proactive support, HP TechPulse, Nexthink, MS End-Point-Management,etc.To support HP Managed Services, we are looking for a Data Analyst who can provide remote Analytics activities to HP strategic accounts in order to provide ongoing value to HP customers on different areas of operations for the Proactive Device Management team.The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer’s dataset and provide recommendations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.The main responsibilities of the role are as follows: Being able to analyze, baseline and benchmark customer’s data-set to drive actionable insights for ongoing operationsLead data projects end-to-end, including business requirements gathering, data requirements definition, technical specifications and follow-upRun complex analyses to deliver business insights to the different teams – automate reporting for scalability reasons whenever it is relevantBeing able to find and highlight false positives or one off eventsEnsuring that results and milestones are documented consistently and regularly shared with internal and external stakeholdersBeing able to speak with experienced IT stakeholders and explain data analysis, insights and assumptionsAnalyze customer needs, goals, strategic plans and constraintsBeing able to prioritize and work on different projects at the same timeBeing able to suggest remediations and automation opportunitiesWork against a set of Service Levels (SLs)Stay current on product development/releases to a level required for the above activities;This position requires 10% travel to headquarter for training purposesQualificationsBA/BS preferred in computer science, computer engineering Minimum of 3-5 years of experience in technical consulting, analytics & automationAbility to perform data analysis and drive to actionable insights and automationDeep experience in either workplace management, network management, productivity and collaboration managementExperience over transformation projects (e.g. Win10, O365)Extensive technical knowledge on end user computingGood knowledge of IT operations in challenging environmentsAbility to quickly learn new technologies in an unsupervised environmentExcellent communication, customer facing and teamwork skillsExceptional analytical skills; outstanding communication and social awarenessEnthusiasm for working in an international, collaborative and fast-paced environment and learning new technologiesExcellent knowledge of Microsoft Windows and Linux clients and its applicationsOutstanding Excel skills. Great command of business intelligence software and data visualization tools such as PowerBI and PythonPractical knowledge of SQL, XML, windows PowerShell. Practical experiences in data integrationRelevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analyticsFluency in English, with excellent written, digital and verbal communication skills; knowledge of other languages would be an asset Job -ServicesSchedule -Full timeShift -No shift premium (Costa Rica)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.