On Site and Remote Support EngineerDescription -HP Indigo is hiring a Mechanical Engineer for a position as a Field And Remote Support service Engineer, dedicated to successful launch of our new products.In this position you will support HPs customers on site and remotely around the world. You will use state of the art diagnostic tools and information systems to resolve diverse and complex issues involving innovative up to date mechanic, electronic, and SW systems.Responsibilities:Successfully resolve technical issues (Mainly hardware mechanic)Leading worldwide installations and upgrades at customer siteDiagnostics and Troubleshooting for SW & HW subsystemsLong stay at customers site to support new product launch (3 months)Respond to customers questions/issues on subjects such as features, specifications, and repairsAdd case resolution to knowledge management systemsProactively assist internal or external businesses and end users to avoid or reduce problem occurrenceLearning NPI products and leading “Knowledge transfer” to othersFacilitate information validationReview and may resolve complex business issuesRepresent and participate on an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etcRequirements:3-5 years hands-on experience in relevant technologies and customer environments :Troubleshooting in a technical mechanical environmentHardware and Software knowledge of computing, storage and peripheral devicesAbility to solve and document solutions for usage of other technicians and customersAdvanced proficiency with customer case management, databases and toolsRelevant education - Associate degree, technical diploma – A must, BA/BS - PreferredRelevant industry qualification where applicable - An advantageExcellent verbal and written communication skills in EnglishAbility to work in a dynamic environment, under pressure to deliverOffice 365 (Excel, PPT, Word)Impact / ScopeFull Time JobWillingness to travel 50% of your time, for periods of 2-3 monthsNess Ziona , Central, IsraelThank you for taking the time to review our job; if you think it matches your experience and interests, please apply today; we are eager to learn more about you!Do you want to know more about us? Then click here to get more insight into our «HP Way»:www.facebook.com/hpcareerswww.instagram.com/hpcareerswww.twitter.com/hpcareerswww.hp.com#LI-POSTJob -ServicesSchedule -Full timeShift -On Call shift (Israel)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
View Original Job Posting