Channel Service Designer

Channel Service DesignerDescription -HP is growing the services portfolio to create outcome-based solutions and subscriptions for all our channel partners to sell and deliver. Enabling channel partners to deliver our services is part of the value proposition to them.CSSD Channel COE is responsible for:Channel Partner and Customer ExperienceDigital Tool enablementOur team works with the go to market and category teams to define how delivery can fit into the channel partners’ value proposition and we enable business growth.We ensure a proposed service can be effectively deployed to meet customer and channel needs. We are the “R&D of Channel Services”. The team is composed of senior global project managers who are engaged in transforming our channel delivery program and service delivery capabilities.  They have a deep understanding of customer and partner needs and an expert knowledge of HP capabilities.Responsibilities:The Service Designer is responsible for ensuring the portfolio of new or existing services is adapted to channel needs. She/he leads the development of service concepts, blueprints, customer journeys and other service design artefacts. She/he is responsible for identifying, designing, implementing and improving ITIL based processes behind the PC services delivery.As such, she/he frequently contributes to the development of new ideas and methods. While working in a global team (covering all markets), she/he will work closely with regional service delivery teams, Service Delivery Category Teams, as well as the Global Business Unit (GBU) and the Go to Market Team (GTM).The responsibility includes providing expert support to the GTM team on the delivery capabilities she/he manages.Key deliverables/accountabilities:Project management of the plan for development of new services.Accountable for effective planning, execution, monitoring and controlling of the project activities related to multiple New service introduction projects (NSI) using project management standards and methodologies.Serve as integral part of organization as a thought leader in applying ITIL processes and principles to streamline business processes and optimize operational efficiencies and ensure services are performed within established service levels.Collaborate with the HP IT / Tools team as required to customize the tools in-scope.Agree with the stakeholders on KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the KPIs/Metrics.Ensure the proposed process and service is ready to be deployed.Project manage the implementation of the service.Education and professional experience required:Engineering and / or Business Related Degree.Experience of working in a channel environment.Service design and service managementRelevant experience in service design or related role such as user experience design or design researchPassionate about service design creating human-centred services.Knowledge of customer service delivery.ITIL certification desired– strong knowledge of ITIL service design & service transition managementExperience in IT workplace services: fleet mgt, hardware, software, OS and applications7+ years in project management roles or in like roles/businessesPMP certification welcomed.Cross-functional and multi-country working experiencePersonal skills and qualities:Excellent Presentation skills, verbal and written communication skills and facilitation skills.Strategic thinkingBuilding relationships, conflicts management, capacity to influence across organizationsAchievement drive, optimism and growth mindsetExperience in running online and offline workshops.What we offer:Opportunity to work in an international organization with colleagues coming from all over the world.Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.An attractive benefit package:Health & Life insuranceMeal subsideHP product discountFlex optimization program: Kindergarten tickets, public transportation ticketsWe have a Women Network which organizes activities such as; Networking, the promotion of STEM vocations, talks on; improving business acumen, work life balance and skills of the future etcJob -ServicesSchedule -Full timeShift -No shift premium (Spain)Travel -25%Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.