SAP Warranty & Obligations Program Subject Matter Expert

SAP Warranty & Obligations Program Subject Matter ExpertDescription -Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.Responsibilities: Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post- project evaluations.Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.Utilizes and assists others in utilizing standard project management and qualityimprovement methodologies in process improvement approaches.Establishes processes which are consistent with overall organization objectives and maintains process documentation.Education and Experience Required: First-level university degree or equivalent experience; advanced university degree preferred.Typically 6-10 years of related experience in IT/business operations.Typically 5-8 years of project management experience.Quality improvement training required and certification a plus.Knowledge and Skills: In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.In-depth understanding of core HP businesses and the revenue cycle.Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.Strong project management skills such as planning, execution and implementation.Solid financial and business acumen.SAP Warranty & Obligations Program SME, responsible for warranty master data quality and completeness PAN-HP, focused on improving total customer experience, enabling business transformation and IT simplification.SME identified as the person accountable for managing issues/projects that relate to the warranty business area.Responsible for the communication of issue status to respective business partners.Responsible for prioritizing issues, meetings, and actions and direct/delegate responsibilities when necessary to supporting analysts.Collaborates with cross functional teams and provides consultancy support.Perform ‘simple’ to ‘medium’ report requests on demand.Work on process simplification and process improvement initiatives.Act as escalation point for warranty & additional obligations entitlement issues.Provides mentoring and delivers training to other colleagues in a continuous improvement approach.Communicate/coordinate warranty website updates.Job -Sales OperationsSchedule -Full timeShift -No shift premium (Costa Rica)Travel -Not SpecifiedRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.