Advanced Technical Support Engineer (Latex and PageWide XL)

Advanced Technical Support Engineer (Latex and PageWide XL)Description -The Advanced Technical Support Engineer (ATSE) is a member of the Large Format Services Delivery team in Europe, Middle East, Africa (EMEA) region. The role is specialized on Latex and PageWide XL technologies and provides proactive and reactive, remote, and on-site, technical support for complex issues to customers and partners, according to their Service Level Agreement, and ensures customer satisfaction and loyalty.In this role, you will be the point of contact in the sub-region before a technical case gets elevated to the Global Business Unit (GBU).You will enable Channel Partners to get trained on our products and support them during customers visits.Key job requirements: • Collect data from appropriate sources to assist in determining customer needs and requirements• Lead the technical assessment and develop technical action plans to provide solutions to technical questions/elevations/requests from customers (channel partners and end users)• Engage in technical problem solving across multiple technologies: hardware, applications, networks, color management, etc.• Develop solutions that enhance the availability, performance, maintainability, and agility of customers.• Deliver expert technical training to channel partners, customers and peers in English.• Build trustful relationships with Channel Partners, so technical action plans are understood and implemented• Visit customers and work towards customer satisfaction and loyalty• Responsible for verifying and implementing the detailed technical solution to the problem as identified by the GBU• Present at multi-customer technology conferences• Support Sales activities, tradeshows, events, etc.• Lead and/or provide expertise to functional project teams and may participate in crossfunctional initiatives.Skills:• Analytical & problem solving skills.• Skills in building & delivering trainings• Ability to deal with channel partners• High level of creativity, energy, and autonomy• End-user customer facing skills and capacity to deal with GBU (Global Business Unit)• Communication - able to communicate with internal and external senior management confidently• Adaptation to a virtual team - collaborate remotely with the rest of the team members located across EMEA• Proven project management skills• Leadership skills including coaching others in area of expertiseEducation: • Minimum Bachelor’s degree or equivalent experience required• Valued to have additional/complementary Business and/or Financial related degrees but no a must.Experience:• 6 to 8 years of related experience in the Large Format Printing customer support industry• Latex industry knowledge required• Latex technical knowledge or capacity to quickly learn new technologiesLanguage skills• Required excellent English speaking and writing skills.• Nice to have additional EMEA languages, not a must.Job -ServicesSchedule -Full timeShift -No shift premium (Spain)Travel -25%Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.