Business Analyst / Customer Project Manager

Business Analyst / Customer Project ManagerDescription -We are looking for an experienced Business Analyst, with good numeracy skills.  Ideally, the candidate will have strong excel skills, and possibly have used other Business Analysis or reporting tools (e.g. Power BI; SmartSheet; etc.).  The candidate will be keen to learn new tools and drive automation reporting/opportunities.  Knowledge of Managed Services would be beneficial (such as dMPS and/or DaaS).As a secondary requirement, the candidate should have Project Management experience and skills.  They are able to apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives.  Works on problems of diverse complexity and scope.  May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.  Exercises independent judgment within generally defined policies and practices to identify and select a solution.  Ability to handle most unique situations.  May seek advice in order to make decisions on complex business issues. Knowledge and Skills – Business Analyst:Conducting of interviews and participating in requirements gathering workshopsRequirements determination using structured techniques for documentation, analysis, evaluation/ validation Decomposition of high-level information into details Abstracting low-level information Distinguishing requests vs needs Distinguishing requirements vs. solutions Classifying/ prioritizing requirementsAmbiguity analysisEnsuring consistent understanding across users, designers and testersBusiness process modelling of current state and desired/future state processesDefining and managing scope and client expectations, requirements change management and traceabilityDevelop and executing acceptance test plansIdentifying and mitigating risks Applying creativity to solving complex problems Building relationships and working collaboratively; effective verbal/ written communication Experience in an industry domainResponsibilities – Business Analyst:Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.Works on complex projects where analysis of situations or data requires an evaluation of multiple factorsAct as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyse and validate client requirements.Apply extensive knowledge of the client’s business and industry to develop requirements specifications.Document requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools.Develop visualization, user experience and configuration elements of solution design.Execute and coordinate requirements management and change management processes.Develop and maintain internal and external relationships to support management of scope and expectations.Participate in proposals, feasibility studies, implementations, and new business developmentOperates as a team member and as a team leader. Advise on methods to improve business processes.Consider the business implications of the application of technology to the current and future business environment.Responsibilities – Project Manager:Manages customer project delivery.Revenue as detailed in Impact section.Large/ moderately complex/ local or sub- region.Medium/ high risk.Medium complexity legal and commercial issues.Manages project financials including P&L.Meets or exceeds SOAR approved budgets.Provides reliable financial forecasts to HPS management.Identifies and develops new opportunities on current project.Supports qualification and opportunity assessment for large and moderately complex opportunities.Acts as opportunity manager for medium to high risk deals.Manages client relationships.Manages mid to upper level client delivery relationships.Frequently represents the organization to external customers/clients.Manages project team (including Suppliers)Manages internal as well as external resources with a team size less than 20 people.Mentors and encourages skill development of project team members.Provides performance review input and indication of area of development for team members.Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management.Speaks with expertise to many layers of depth related to project management methods.  Education and Experience Required: Capable of attaining (or has attained) a First Level University degree.5 years or more experience in similar rolesCompetent with Microsoft Excel preferredPrevious use of Reporting Tools (Power BI, Smartsheet etc.) is a ‘nice to have’We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.Job -ServicesSchedule -Full timeShift -Standard Shift (Bulgaria)Travel -25%Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.