Field Technical Support

Field Technical SupportDescription -This role is open to work anywhere within the US. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the sector including by not limited to, African American, Latino, Native American, individuals with disabilities, and veterans are encouraged to apply.What we offer:When our people thrive, so do we. HP’s comprehensive compensation and benefits package, which we call Total Rewards, is both our investment in you and our path to success. You’ll find programs, resources, and offerings to support you and your family.  At HP, you can achieve great things – and get rewarded for it.  This is just the beginning.  A future of innovation awaits.About the opportunity:The Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP.  In this role you will work from your home office.  You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP products, including PCs and Printers. What you’ll do:Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.Provide software service, post- sales or service delivery support for local accounts on standard systems.Respond to service, product, technical, and Customer- relations questions.Be able to handle device installations (HP equipment) and deployments.Your Educational Experience:A Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with less than 1-year relevant working experience.What you bring to the team:Knowledge and experience with pc and printers repair supportExceptional organizational or project management skillsExceptional communications skillsProblem-solving skillsThe ability to build and maintain ongoing relationships with customers, peers, and support partnersThe ability to perform under pressure where customers rely on you to solve their technical problemsThorough knowledge of organization and policies.Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.Ability to build and maintain ongoing relationships with customers, peers and support partners.Ability to perform while under high-pressure situations.Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.